Collection Representative

Firstsource
United States, California, Thousand Oaks
Nov 11, 2025
Bilingual Collection Representative (Spanish/English) - $18-$20/hr + Monthly Bonus Location: Thousand Oaks, CA Schedule: Full-Time, In-Office \| Monday-Friday, 7:00 AM-3:30 PM PST Join the team at American Recovery Service Incorporated (ARSI), a division of FirstSource Solutions, and become part of a nationally recognized leader in legal debt recovery. We partner with top-tier original creditors, providing ethical and professional recovery services that make a real difference. We are looking for a motivated and articulate Bilingual (Spanish/English) Collection Representative to join our growing team. If you thrive in a fast-paced environment, enjoy solving problems, and have strong negotiation skills, we'd love to meet you. What You'll Do Handle a high volume of inbound and outbound calls with professionalism and empathy. Negotiate payment solutions while adhering to all federal, state, and client compliance standards. Manage an active portfolio of 250+ accounts and consistently achieve monthly collection goals. Research and verify account information through regulatory resources. Maintain detailed notes and schedules using our collection systems. Participate in training and team meetings to stay current on best practices and company standards. What We're Looking For Bilingual Spanish/English (required). Strong communication and negotiation skills. Experience in collections, telemarketing, sales, or call centers (preferred but not required). Excellent attention to detail and ability to follow compliance guidelines. Reliable, punctual, and able to thrive in a structured, goal-driven environment. What We Offer Competitive pay: $18-$20 per hour, based on experience. Monthly performance bonus opportunities. Full-time, in-office position with consistent weekday hours. Comprehensive training and ongoing professional development. Equal Opportunity Employer - We celebrate diversity and are committed to creating an inclusive environment for all employees. Office Location 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360 Ready to grow your career with a company that values your talent and drive? Apply today and start making an impact with American Recovery Service Incorporated. . . . The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.