Customer Experience Specialist

Summary/Purpose of the Position:

The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.

Essential Duties, Functions and/or Responsibilities:

• Handle incoming phone calls from our 800 numbers
• Assist customers with placing orders and providing quotes over the phone
• Assist in managing our shared customer support inbox by responding to customer inquiries
• Perform general account management to our smaller, unassigned accounts
• Provide order status to customers via phone or email
• Provide assistance to our customers via web chat
• Respond appropriately to customer requests for information
• Perform other duties and tasks as assigned

Education and/or Work Experience Requirements:

• High School Diploma or GED required
• AA in business is preferred
• 3+ years of sales related customer service tasks and responsibilities is required
• Excellent communication both verbally and in writing
• Attention to detail
• Microsoft Office skills and knowledge (data entry)
• Prior experience utilizing an ERP system

Physical Requirements:

• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.