HR Service Center Specialist

North Carolina State University

$ 34,320 - $ 70,983

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Jan 06, 2026

Job Posting Information

Posting Number	PG194779SP
Internal Recruitment	Yes
Working Title	HR Service Center Specialist
Anticipated Hiring Range	$47,000- $49,000
Work Schedule	Monday-Friday, 8:00am-5:00pm
Job Location	Raleigh, NC
Department	UHR Service Center
About the Department	NC State University Human Resources provides services to employees subject to the NC Human Resources Act ("SHRA" employees) as well as faculty, administrators and professionals exempt from the NC Human Resources Act ("EHRA" employees), temporary employees, and student employees. NC State is a non-unionized environment and part of the University of North Carolina System. University Human Resources ( UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work-Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you'll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR-whether it's answering questions, resolving issues, or pointing them in the right direction. Key responsibilities include but are not limited to: Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow). Answer HR-related questions from employees, faculty, managers, and more-escalating issues when needed. Help users understand how to navigate HRNow (ServiceNow) for self-service and support. Assist job applicants with the basics of the hiring process, like password resets and recruitment questions. Process I-9 forms, conduct background checks, and verify education. Stay up to speed on HR services and share info when needed. If you're tech-savvy, enjoy problem-solving, and want to be part of a team that helps others, this could be the role for you!
Other Responsibilities	In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations. Below is a list of common additional duties, though the list is not exhaustive. Generate and disseminate communications as directed such as separation letters. Identify gaps in the delivery of customer service and provide solutions. Provide assistance in performing and conducting special projects. Effectively manage conflicting priorities. Collaborate with colleagues to understand employee/client needs and requirements.

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications	Exceptional customer service and communication skills, with the ability to build rapport and work effectively with a multicultural workforce. Strong discretion, tact, and professionalism, including the ability to manage confidential and sensitive situations appropriately. Demonstrated ability to learn and apply new information quickly, showing technical aptitude with modern platforms such as ServiceNow or similar case-management systems. Proficiency with common workplace software, including Microsoft Office (Excel, Word, PowerPoint) and Gmail or similar productivity tools. Flexible, solutions-oriented team player who can prioritize multiple tasks, innovate, and fully resolve issues in a fast-moving environment.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	01/05/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	01/09/2026
Notice to Applicants	*Please note that the work history on your resume, must also be included in your application.*
Special Instructions	Please include a Cover letter, resume and list of 3 professional references. One of which should be a recent or current supervisor.

Position Details

Position Number	00111089
Position Type	SHRA
Position Classification Band Title	Human Resources Specialist
Position Classification Band Level	Contributing
Position Classification Salary Range	$ 34,320 - $ 70,983
Salary Grade Equivalency	GN06
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	481201 - UHR Service Center
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.