Director of Operations Student Health Services - Student Health Services

TITLE

Director of Operations, Student Health Services

JOB SUMMARY

Student Health Services operates within the context of the Division of Student Life and supports the strategic priorities, goals and programs of the Division. The Director of Operations is responsible for effectively managing the daily activities of the clinic and/or programs with regard to administrative, clinical, and business operations. Provides operational supervision of clinic staff, ensuring efficient operation of the clinic's business office, and providing quality health promotion programming. Provides strategic direction and budgetary oversight. Collaborates with Lead Physician to ensure that clinic is meeting professional standards of college student health, as well as compliance with training and licensing requirements of medical personnel. Work is performed under minimal supervision and performance is based on the effective operation of the administrative function. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Associate Vice President, Student Enrichment Health and Support

Supervises: Physicians, Nurse Practitioners, Chief Nurse, Assistant Director Health Promotion, Patient Services Specialist I-Scheduling, Patient Services Specialist II- Billing, Student Insurance & Coding Specialist, Immunization Compliance Specialist, Student Assistants; Custodian Student Health Services Systems Engineer

ESSENTIAL DUTIES - May include, but not limited to the following:

1. Responsible for all aspects of operation (administrative, business, clinical, etc.) for department services and programs.
2. Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and team skills in service provision to internal and external constituents. Ensures that assigned employees receive opportunities to further knowledge.
3. Establishes administrative policies, procedures, and controls to assure provision of high- quality, ambulatory health care services to university students and employees and TWU guests in emergency situations as needed.
4. Develops and manages the annual budgets (revenue, medical service fee, foreign student insurance, project funds i.e., Pink Promises) to ensure that services and programs have the necessary funds to carry out established goals and objectives.
5. Analyzes critical operations on an ongoing basis. Provides monthly, quarterly and annual reports to evaluate and demonstrate productivity. Communicates results to Administrators/Leadership.
6. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact department operations. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.
7. Responsible for effective facility management, cleanliness, proper type, amount and functioning of equipment, and overall environmental safety. Oversees timely and effective maintenance of equipment and facility to ensure maximum productivity. Assists in optimal space planning, including renovations, capital repairs, and new site(s).
8. Maintains positive working relationship with all internal and external agencies, funding programs, government entities, insurance carriers, individual physicians/clinical staff, third party vendors, management, student and other University departments, and the public to promote teamwork, cooperation, and a positive image.
9. Engages in professional development activities to remain apprised of developments, advancements, and trends in college health.
10. Oversees administration and facilitation of student health insurance programs and serves as a liaison with insurance representatives.
11. Oversees the operation of the Immunization Compliance Program for Health Science students and other identified majors at all campuses.
12. Collaborates with the Systems Analyst for the management of efficient IT operations, to include computer software programs, systems, equipment, and data.
13. Facilitates business relating to the provision of health services and the Houston and Dallas campuses.
14. Prioritizes initiatives and develops, implements, monitors, and communicates annual goals, objectives, budgets, and expected performance standards in conjunction with university leadership. Evaluates opportunities for cost savings and quality improvement.
15. Provides/Coordinates medical consultation and outreach to the University community.
16. Provides strategic direction and oversight for health promotion and education activities.
17. Represents Student Health Services at University events and functions including Orientation Sessions, Open House, and other recruitment and retention initiatives.
18. Interacts with various university constituents and serves in a consultative capacity regarding health I medical issues and concerns impacting the university.
19. Participates in Student Life Director's meetings, and prepares reports and plans as directed by the Associate Vice President and Vice President of Student Life or her designee.
20. Serves on multi-disciplinary and division/system committees as selected and assigned. Attends, develops, participates and provides support to all training, in-services, staff retreats, departmental or supervisor staff meetings, and/or University committees or Task Forces as requested and those with a focus on health.
21. Serves as the custodian of medical records to include controlling the release and access to Protected Health Information (PHI) and confidential records as Student Health Services Privacy Officer.
22. Works with Lead Physician on development and implementation of medical processes, policies and procedures, and to ensure that healthcare quality control standards are maintained.
23. Participates in Quality Assurance and infection control procedures.
24. Has oversight of designing and maintaining Student Health Services website and content.
25. Responsible to ensure hiring, supervision and training of SHS personnel.
26. Functions as the operational leader and collaborates with Lead Physician to address emergency medical situations.
27. Establishes and maintains a safe environment for employees under charge.
28. Within clinic's scope of practice, responsible to ensure inclusive health care services that are responsive to needs of diverse student body.
29. Responsible for establishing job standards for subordinate staff and effectively evaluating staff under charge.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

Master's degree in Health Care Administration, Business Administration, Public Health or a related field required.

EXPERIENCE

Minimum of five years of administrative experience in a primary care medical clinic, and a minimum of five years of supervisory experience in a medical/clinical setting. Some experience in college student health preferred. Progressive health care experience required to adequately provide the knowledge and skills necessary in the operation of a primary care medical clinic, preferably a university health center.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

1. Ability to plan, prioritize, direct, and evaluate within a complex operation, to accomplish long-term and short-term goals of department and TWU.
2. Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
3. Ability to provide administrative guidance including direct training and supervision as needed.
4. Strong budgetary and fiscal management skills with the ability to operate within financial constraints.
5. Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment.
6. Knowledge of and ability to implement institutional and health related policies including HIPPAA and medical privacy practices to make ethically sound judgements.
7. Ability to adapt to change in university, professional and fiscal environment.
8. Ability to think creatively and develop innovative approaches to meet needs of students, Division and University.
9. Broad knowledge of medical and mental health issues.
10. Knowledge of the principles and practices in the development, implementation and documentation of individualized care and treatment plans.
11. Knowledge of medical coding requirements.
12. Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, racial, ethnic, and sexual orientation/gender backgrounds.
13. Ability to communicate effectively -orally, by phone, in person, and in writing.
14. Ability to respond to emergency situations in a timely manner.
15. Ability to use a personal computer and other office equipment, including university related software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment and a clinical setting.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons.

All positions at Texas Woman's University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.