Education Program Associate

Working Title: Education Program Associate

Job code: 8312OA, Ed Pro 2-Ed Ops/Admin

Employee Group: Civil Service

Full/Part Time (FTE): Full-Time, 40 hours/week (100% time)

Regular/Temporary: Regular

Office location: St. Paul Campus, Coffey Hall

Pay Range: $24.60 - $30/hour; depending on education/qualifications/experience

Apply by: November 12, 2026

The person in this position will provide intermediate level educational program management for the University of Minnesota Extension's Department of Family, Health and Wellbeing's online courses. They analyze and improve processes for these programs to be successful. The person in this role provides customer support for participants, ensuring they can register and fully access online and in-person programs in a timely fashion. They troubleshoot and solve issues. As the conduit between program teams and participants, they interact frequently and collaboratively with other Extension leadership, Extension technical support units, campus-based staff and other staff located in regional and county offices

This position is a full-time position which will report to the Director of Program Development and Evaluation for Family, Health and Wellbeing (FHW). The person will work mainly on the St. Paul campus of the University of Minnesota.

This position works regular office hours Monday - Friday, and checks phone messages for those who might need help accessing online programs for 30 minutes on Saturdays, totaling 40 hours/week.

• Develop and adapt efficient registration and enrollment processes (in programs such as DORS, PEARS) for participants to maintain high customer user experience. Provide prompt, helpful, and friendly customer service.
• Maintain course content and resources (on learning platforms such as Canvas), in consultation with program teams and Extension Learning Technology staff.
• Track course billing, create invoices, and facilitate communication between course customers and Extension's finance department.
• Assist in analysis of effectiveness of online course design. Identify and research problems related to online course systems. Gather and organize data pertaining to needs assessment, enrollment/outreach, evaluation, and impact of programs.
• Recommend changes, redesign and update instructional materials/modules, in collaboration with Extension Educators.
• Coordinate development of accessible evaluation and educational tools.
• Support marketing and outreach efforts in collaboration with the communication teams to promote online courses and develop relationships with potential partners..
• Troubleshoot problems and create solutions for routine technical or operational problems. Implement and maintain solutions, developing standardized processes and procedures.
• Handle complex workstreams and collaborate with cross-functional teams.
• Actively participate in team meetings and check-ins with team leads for online courses.
• Monitor online educational sites and provide technical assistance.

• Review ongoing data collection and evaluation systems and recommend improvements to the customer service system.
• Initiate and maintain online project management (ASANA) systems, including analyzing existing gaps and developing and maintaining solutions.
• Initiate updates to existing evaluation systems based on changing reporting requirements and/or programmatic context. Support implementation of the new PEARS reporting system through technical assistance and training within FHW.
• Provide hands-on evaluation survey development (Qualtrics, PEARS) and technical assistance to staff.
• Collect evaluation survey data, assist with inputting and cleaning evaluation data, track course activities. Filter data for reporting.
• Consult with program teams and/or leadership teams to address programmatic issues and connect to other supports as needed to resolve nonprogrammatic related concerns.
• Support hiring and onboarding of Applied Research and Evaluation/Program Development team graduate and undergraduate students.

• Manage evaluation and reporting systems (PEARS, grants) for ongoing year-to-year Family, Health and Wellbeing courses issues, both technically as well as programmatically.
• Create regular data reports and disseminate them, in consultation with Extension Educators, FHW communications staff and ARE/PD unit staff.
• Special tasks as needed.

• Bachelor's degree in relevant field and two (2) years of professional relevant experience, or a combination of experience and post-secondary education/training to equal six years and to include:
  • Advanced experience with Microsoft (Word, Excel, etc.), Google Suite applications (Google Docs and sheets, google share drives, etc.) Zoom and internet browsers and search engines.
  • Strong and successful customer service experience (phone and email)
  • Experience formatting, drafting or writing routine to complex correspondence, reports, and meeting materials.
• Ability to handle billing and budget processes
• Excellent verbal and written communication skills, including customer service support via phone, chat, and email.
• Ability to work patiently and empathetically with all communities.
• Ability to multitask and prioritize in a complex, fast-moving work environment.
• Proven project management experience.
• Experience with learning management systems and willingness to learn new software and platforms.
• Proficient in Qualtrics.
• Must be able to work for long periods of time on the computer.

• Must have reliable internet if/when working outside of assigned office location.
• Must be able to work a minimum of 3 days at a dedicated/assigned Extension office (St. Paul U of M campus).
• Must be able to assist online program participants in accessing programs, including for 30 minutes on Saturdays.
• Ability to travel for Extension-related meetings 3-4 times a year, and overnight stay.
• This position is not eligible for employment visa sponsorship.

• Advanced level with learning management systems such as Canvas
• Proven ability to work with confidential materials and information.
• Familiarity with Extension and the University of Minnesota (campus, systems, and procedures).
• Understanding and knowledge of social science work (public health, education, etc..) related to Family, Health and Wellbeing.
• Exceptional skills in organizing, planning, and problem solving.
• Proficient in online registration and enrollment management (such as DORS).
• Experience in billing and budgeting processes (tracking payments, creating invoices).
• Experience with google analytics.
• Experience managing components of a web/online/virtual conference (Set-up, hosting, recording) as well as hybrid meetings/conferences.
• Valid driver's license with applicable insurance, and able to drive for meetings and events approximately 6 times a year.

The Department of Family, Health and Wellbeing (FHW) at the University of Minnesota Extension partners with individuals, families, communities, and organizations to support lifelong health and wellbeing. FHW focuses on everyday factors that shape health-factors such as food access, finances, housing, and social connections-to design educational programs that make a lasting impact on Minnesota families. Together with communities, FHW co-creates real-life solutions that are practical, accessible, and grounded in both research and lived experience. FHW also supports community-wide efforts to create long-term change and improve quality of life for all Minnesotans.

University of Minnesota Extension is a major outreach arm of the University of Minnesota with a mission to serve the public through applied research and education. Our mission is to make a difference by connecting community needs and University resources to address critical issues in Minnesota. Extension strives to attract and retain high-quality, passionate employees. Find further information on the Extension website.

Pay Range: $24.60 - $30/hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.