Part Time Customer Service Associate I

Customer Service Associate (Part-Time)

Location: Fairhaven, Massachusetts

Are you passionate about helping people and delivering great customer service? At BayCoast Bank, we're looking for a Customer Service Associate who enjoys working with customers, solving problems, and being part of a collaborative team.

In this role, you'll be on the front line of our branch, creating positive customer experiences while building valuable skills for a long-term career in banking.

Customer Service & Engagement:
- Serve as the face of the bank, delivering friendly and professional service
- Handle customer inquiries and resolve issues efficiently
- Build relationships and identify customer needs

Sales & Relationship Development:
- Recommend banking products and services
- Identify referral opportunities
- Support branch service goals

Transactions & Operations:
- Process customer transactions accurately and efficiently
- Balance cash and maintain transaction accuracy
- Assist with ATM, night deposit, and safe deposit functions

Teamwork & Growth:
- Participate in team initiatives and training programs
- Support other departments as needed
- Contribute to a positive team environment

- Customer service or cash handling experience
- Strong communication and interpersonal skills
- Attention to detail and accuracy
- Positive attitude and willingness to learn
- Ability to handle multiple tasks in a fast-paced environment

-Bilingual: Portuguese/Spanish a plus but not required

We are committed to making a meaningful difference for our customers, employees, and community. Our core values:
- Take pride in what you do
- Believe your work matters
- Care about people
- Maintain a positive attitude

- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities

- Ability to lift up to 50 lbs
- May require evenings and weekends
- Reliable transportation may be required