Account Manager - Content Manager - Remote

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THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring an Account Manager - Content Manager to join our Sales team. The Account Manager - Content Manager works in partnership with Account Directors and other team members in meeting objectives and exceeding client expectations by delivering best-in-class service, providing proactive solutions, quality products and services on-time and on-budget. Assist the Account Director in maintaining positive client relationships and assist in growing client business as appropriate.

Responsibilities

• Create and maintain 2D Graphics and AV Spec sheet along with coordinating content maps
• Coordinate deliverables with Agencies / 2D Spiro Graphics Production keeping deadlines top of mind
• Track and manage content and artwork for Spiro projects internally and externally; keeping project files organized for easy access by team.
• Manage, submit and track detailed client Regulatory content submissions
• Manage overall usage of graphics and content internally - i.e. track expiration dates and removing from active inventory
• Understand interactive engagements and help manage 3rd party content development vendors
• Review content received from agencies and send to AV vendors where the files are tested; report results to agencies and client
• Deliver print production proofs to agencies and manage feedback/approvals
• Communicate the status of all 2D and content approvals, receivables to meet production / show deadlines.
• Chair graphics and content tracker meetings with the internal / external teams for status check of brand / client deliverables on projects.
• Coordinate the production process associated with all assigned projects. Manage projects on an as needed basis.
• Attend Job Update Meetings and provide information needed for a successful project. Verify work order information with the Operations Managers.
• Consolidate and reconcile all work orders.
• Provide on-site support as needed/scheduled. Documenting show-site notes and assisting Account Director / Team in post-show review document as necessary.
• Regularly and accurately reporting time on a weekly basis. Provide timely updates/reports as required.

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Bachelors Degree or equivalent level of industry experience.
• Convention and Trade show industry experience preferred.
• Ability to work well under pressure in a fast-paced environment while meeting tight deadlines.
• Ability to analyze available information and make sound decisions. Excellent organizational and time management skills.
• Ability to work independently. Excellent computer skills.
• Ability to work in a consultative manner with clients of varied levels internally and externally.
• Travel up to 35%.
• Foresight to anticipate clients needs/requests and act accordingly.
• Interpersonal skills and ability to develop a strong rapport with the client/coworkers.
• Approachable, engaging and likable. Articulate and polished with ability to clearly communicate to client.
• Organizational skills and ability to multi-task; managing clients multiple shows/priorities.
• Ability to proactively provide practical solutions in an ambiguous environment.
• Will require the ability to interact and lead union labor.
• Must be available to work nights, weekends and at show site.
• Position averages 60-70 hours per week during peak show periods which occur several months of the year.
• Requires ability to adapt to multiple settings/environments and shifting responsibilities.
• Work will be require in both and office setting as well as a show floor setting.
• Show site work is performed in tradeshow/convention venues nationwide.
• Conditions can include a somewhat crowded or noisy area where there may be mild discomfort due to temperature, dust or other conditions.

Attributes

• Driven
• Detail oriented
• Adaptable
• Collaborative

How to measure success

• By 30 days, incumbent should understand team dynamics and perform basic job functions independently
• By 60 days, incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, incumbent should have ownership over specific projects

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.

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