Event Specialist

The Event Specialist supports the planning and execution of meetings, conferences, and events by providing event management, registration, venue sourcing, attendee management, and technology solutions to clients. This role serves as a trusted partner throughout the event lifecycle, guiding clients through planning milestones, managing event-related technologies, supporting budgeting activities, and delivering exceptional customer service. The Event Specialist collaborates closely with clients, suppliers, and internal stakeholders to ensure successful event outcomes while identifying opportunities to improve processes, efficiencies, and overall client experience.

Lead clients through event planning phases using milestone-based planning practices and clearly communicate timelines, deliverables, and expectations.
• Support the planning and delivery of meetings, conferences, and events, ensuring a high level of client service and operational excellence.
• Utilize event management tools, templates, and documentation to support planning, execution, and reporting activities.
• Develop and maintain registration sites, attendee communications, reporting, and other event technology solutions as needed.
• Conduct technology demonstrations and training sessions to support client understanding and adoption of event management platforms.
• Support venue sourcing activities and maintain proficiency across various registration and event technology platforms.
• Assist with attendee management, housing coordination, transportation logistics, audiovisual coordination, food and beverage planning, and virtual meeting support.
• Maintain and track event budgets, identifying potential risks, opportunities, and cost-saving recommendations.
• Present approved pricing for additional services and support revenue-generating opportunities.
• Generate reports and analyze event-related data to support client objectives and business decisions.
• Follow established sales-to-operations handoff processes to ensure seamless onboarding and delivery of new events.
• Provide regular status updates to clients regarding milestones, registration activity, budget tracking, and event progress.
• Build and maintain strong working relationships with clients, suppliers, venues, and internal stakeholders.
• Stay informed on emerging event technology solutions, industry trends, and best practices.
• Identify opportunities to improve processes, efficiencies, and client outcomes, and share recommendations with leadership.
• Ensure event records, tracking tools, and reporting systems remain current and accurate.
• Provide on-site event support and travel as required.

Perform other duties as assigned.

• Embrace CTM's core values of Connect, Deliver and Evolve.
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in Event Management, Hospitality Management, Business Administration, Communications, or a related field preferred. Equivalent experience may be substituted.
• Two to five years of experience in event planning, meeting management, hospitality, conference services, or a related field.
• Experience supporting registration platforms, attendee management systems, or event technology solutions preferred.
• Experience managing multiple projects and deadlines in a client-facing environment.
• Knowledge of corporate meetings, conferences, and event operations preferred.

• Knowledge of meeting and event planning principles, processes, and industry best practices.
• Understanding of attendee management, venue sourcing, registration technology, virtual meeting solutions, housing management, and event logistics.
• Ability to learn and adapt to various event technology and registration platforms.
• Strong organizational and project management skills with the ability to manage multiple events simultaneously.
• Excellent communication, presentation, and client relationship management skills.
• Ability to analyze event data and prepare accurate reports and recommendations.
• Knowledge of budget management principles and the ability to identify risks and opportunities.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Proven ability to collaborate effectively across departments and with external stakeholders.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while contributing effectively to a team environment.
• Proficiency with Microsoft Office Suite and event-related technology platforms.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

#LI-MD1

Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs.

For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company.