Logistics Care Specialist

Logistics Care Specialist plays a vital role in Tier 2 logistics support by proactively resolving fulfillment challenges and driving a superior customer experience. This position serves as a key contact for customer-facing teams, offering timely solutions to logistics-related inquiries. Core responsibilities include identifying potential delivery issues, ensuring order and material visibility, and facilitating communication with essential logistics functions such as transportation, materials management, and warehousing.

• This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
• Enhance customer delivery satisfaction by providing transparent updates on outbound shipments and order status.
• Proactively resolve fulfillment challenges by analyzing stock availability, consolidating shipments, and expediting delivery when appropriate.
• Troubleshoot open orders for holds, material availability, and routing issues, while providing transparency to ensure timely release to distribution centers for shipment.
• Utilize database tools to document actions taken and identify patterns in potential order failures.
• Build strong partnerships with core logistics functions, including materials management, transportation, and warehousing.
• Foster trust with field sales teams to improve productivity and reduce non-value-added inquiries.
• Process scrap requests for Hilti Stores in accordance with established procedures.
• Respond to incoming phone calls and emails promptly and professionally, providing clear and empathetic communication.
• Apply LEAN principles to streamline workflows, enhance service quality, and optimize processes that contribute to an improved customer experience.
• Collaborate cross-functionally to streamline operations and drive operational excellence.
• Perform additional duties as assigned to support team and organizational goals.

• High School Diploma/GED required.
• Associate degree preferred
• Minimum two (2) years' experience, preferred.
• Solid knowledge of SAP systems - APO & R3.
• Functional knowledge of logistics processes.
• Solid knowledge of related business processes and stakeholder management.
• Excellent interpersonal and customer service skills.
• Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint.
• Good communication, organization, and analytical skills.
• Detail oriented and able to handle multiple responsibilities and make decisions.

We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.