Instructional Technology Professional II (Phoenix)

University Information Technology Services (UITS) is the University of Arizona's central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of Instructional Technology Professional II.

The primary purpose of the Instructional Technology Professional II position is to provide comprehensive technology support, including A/V maintenance and troubleshooting across various learning environments at Phoenix Area Locations. The role involves assessing and resolving technical issues, consulting faculty, staff, and students, and ensuring efficient service delivery. Ideal candidate will possess strong customer service skills, broad knowledge of A/V systems, and ability to work in a flexible, fast-paced environment. The candidate will be expected to maintain positive professional relationships with a variety of groups across the University and adapt to the evolving needs of the campus.

This position is based out of Phoenix Bioscience Core HSEB building with regular travel to Scottsdale and occasional travel to other locations including Chandler and Gilbert.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Troubleshoot and resolve A/V issues in a variety of learning
  environments.
• Respond to customer requests through ticketing and phone systems.
• Perform routine maintenance, inspections, and repair of
  instructional technology equipment to ensure optimal functionality.
• Assist in the installation and configuration of new hardware
  and software in classrooms and labs.
• Test equipment for functionality and compatibility with
  existing systems.
• Provide training sessions or one-on-one support to faculty
  and staff on effectively using instructional technology.
• Maintain records of equipment inventory and service logs.
• Document recurring issues and solutions to improve future
  response times.
• Actively research new solutions, techniques, and products
  available, while evaluating the current technology in classrooms.

Knowledge, Skills and Abilities:

• Knowledge of the installation, updating and troubleshooting
  of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and
  network equipment.
• Knowledge of computer networking, audio and video equipment.
• Ability to be flexible to the rapidly changing needs of the
  department and the university.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.
• Reliable transportation.

Location Details:

• Primary location:
  • The Phoenix Bioscience Core, HSEB Building, 435 North 5th Street, Phoenix, AZ 85004.
• Secondary locations:
  • Arizona Scottsdale Center, Waterfront Building - 7135 East Camelback Road, Scottsdale, AZ 85251.
  • Gilbert University Center, Building 459 - 92 West Vaughn Avenue, Gilbert, AZ 85233.
  • University of Arizona - 55 Chandler, Building 4102, 55 North Arizona Place, Suite 310, Chandler, AZ 85225.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

• Experience with troubleshooting Crestron and/or Extron control systems.
• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.

• A resume is required and must clearly demonstrate how the minimum qualifications are met.
• A cover letter is required.
• Applications missing required documents may not be reviewed.