Engineer, Financial Systems

Provide administration, support, configuration, and continuous improvement of the firm's financial and business applications. Serve as a technical resource for the firm's financial systems portfolio, partnering with Accounting and Finance as primary stakeholders while providing application support firmwide under the direction of the Sr. Manager, Financial Systems. Ensure system stability, data integrity, effective integrations, operational reporting, and the successful delivery of enhancements that support firmwide business processes.

Essential Functions

• Support the operation, maintenance, and continuous improvement of the firm's existing financial systems.
• Ensure timely resolution of application issues and service requests while maintaining a high level of customer satisfaction; track and maintain issues list and follow-up regularly for successful resolution or acceptable workaround.
• Coordinate maintenance and updates for all financial databases and application servers.
• Participate in implementation of new financial solutions and upgrades; coordinate testing efforts for customizations; provide feedback to developers; follow through to user acceptance.
• Design, develop, and support operational and executive reporting solutions using Power BI, SSRS, SQL, and related reporting technologies.
• Perform monthly and yearly financial system close processes.
• Manage the soft-cost upload process, resolve related issues, and evaluate current manual procedures for automation opportunities.
• Ensure data accuracy, consistency, governance, and usability across financial platforms; monitor financial databases for integrity problems and correct errors as necessary independently or with vendors; implement and monitor proactive alerts for system issues.
• Support and troubleshoot integrations between financial, practice management, records, conflicts, timekeeping, collections, and reporting platforms.
• Coordinate with vendors on support escalations, issue resolution, enhancement requests, software upgrades, and related product planning activities.
• Analyze current business processes, make recommendations for improvements, and support system change control and related communication.
• Identify opportunities to improve operational efficiency through workflow automation, system enhancements, process optimization, and adoption of new technologies.
• Create and maintain system documentation, operational procedures, support runbooks, knowledge articles, and training materials to ensure effective knowledge transfer and business continuity.
• Evaluate emerging technologies, application enhancements, and integration opportunities to improve firm operations and reduce manual processes.

  Non-Essential Functions

• Participate in projects and initiatives as assigned.
• Perform other duties as assigned

  Minimum Qualification

  Required

• 3+ years supporting Elite 3E and related legal financial systems, preferably in a Law firm or other large professional services environment.
• Experience supporting Intapp applications (Open, Time) and Integration Builder in a law firm environment.
• Strong SQL development and troubleshooting skills.
• Experience developing reports using SSRS, Power BI, or similar reporting platforms.
• Ability to independently troubleshoot application, data, and reporting issues.
• Experience working directly with software vendors and business stakeholders.

  Preferred

• Degree in Related Field
• Experience with BigHand BI, BigHand Forecasting & Budgeting, and Data Insights.
• Experience with Nth Degree paperless platform and ODDR collections platform.
• Experience with Intapp applications (Walls, Terms)
• Experience with Emburse
• Experience supporting financial system integrations.
• Experience with Elite 3E upgrades and implementations.
• Experience supporting cloud-based legal and financial applications.
• Experience with application migrations, upgrades, and platform modernization initiatives.
• Experience supporting Azure-hosted applications and databases.
• Experience working with APIs and integration technologies.
• Experience working with ServiceNow or similar IT management platforms

• Attention to Detail: avoid common and frequent mistakes; complete complex projects and tasks without error.
• Critical Thinking & Problem Solving: recognize problems or situations that are new or without clear precedent; evaluate alternatives and find solutions using a systematic, multi-step approach; develop improvements and innovations to enhance performance.
• Customer Service: highly responsive to initial requests and follows through on all commitments, both stated and implied; works diligently to ensure that everyone seeking services receives the highest level of service; manages own work to meet or exceed service level expectations.
• Excellent Computer Skills: full facility with Microsoft Office and all other software packages that are part of the Firm's core suite.
• Impeccable Communication and Organizational Skills: excellence in both written and oral communications whether in person, on the phone, or email; able to prioritize and multitask in a fast-paced environment with tight deadlines; able to organize self and work environment for efficiency and ready access to critical information.
• Teamwork: able to work well with others on projects, initiatives, and tasks that require their input and cooperation.

• Position may be hybrid with availability to attend in-person in-office meetings as required
• Willing to work staggered schedule as required
• Must be available to work beyond regular hours
• Must be able to work under tight deadlines and in stressful situations
• Non-smoking environment

The anticipated base salary range for this position is $100,000. The actual base salary offered will be dependent upon the applicant's experience and qualifications, as well as other job-related factors, including but not limited to, relevant skills, education, certifications or other professional licenses held, and if applicable, geographic location.

Steptoe offers a full range of benefits for you and your eligible dependents. Benefits currently include: medical, dental, vision, life, disability, dependent care, health care flexible spending accounts, 401K Plan, Profit-Sharing, Paid Time-Off and a robust Wellness Program.