Junior Help Desk Specialist

Kearney & Company is seeking a Junior Help Desk Specialist to provide first-level technical support to customers, with a primary focus on user account provisioning across multiple systems and responding to fundamental "how-to" and access-related inquiries. This role serves as a key point of contact for customers, ensuring timely, accurate, and courteous support while ensuring issues are properly documented, routed, and tracked. The position operates under the oversight of senior help desk personnel and functional leads. Responsibilities include but not limited to:

• Provision, modify, and deactivate user accounts across multiple systems and applications in accordance with established policies and procedures
• Respond to customer inquiries related to system access, navigation, and basic system functionality
• Assist users with executing system functions and navigating established financial business processes within managed systems
• Troubleshoot and resolve common technical issues, escalating more complex problems to appropriate teams when necessary
• Collaborate effectively with teammates in a fast-paced, customer-focused environment to ensure timely resolution of user needs
• Document customer interactions, requests, and resolutions within the designated ticketing or case management system
• Follow security, compliance, and data protection standards at all times
• Conduct preliminary analysis of customer inquiries to identify trends, common issues, and opportunities for process improvement
• Provide clear guidance to users and stakeholders on correctly completing standard tasks and transactions
• Collaborate with other teams to ensure efficient operation of the organization
• Support the creation, maintenance, and distribution of user-facing documentation, job aids, and standard operating procedures

Required Qualifications

• Minimum 1 year of relevant experience in help desk support, customer service, financial systems support, or a related field
• Strong organizational and multitasking skills
• Excellent customer service and communication skills
• Proficiency in Microsoft Office Suite and other relevant software
• Ability to work effectively in a team environment
• Ability to obtain and maintain a U.S. security clearance (requires US Citizenship)

Preferred Qualifications

• Bachelor's degree
• Experience working with ticketing systems and service management tools
• Exposure to DoD financial management systems
• Understanding of basic financial or accounting processes
• Experience working within the Department of Defense or other federal agencies
• Experience supporting multiple enterprise systems or SaaS platforms IT certifications (e.g., CompTIA A+, ITIL Foundation)

Exclusively focused on the Government, Kearney & Company provides financial services, including auditing, consulting, and technology services. Our commitment to our employees and clients as well as to dedication and trust, critical values to our Firm, have led to Kearney's recognition as one of the leading accounting firms in the country. Based on our employees' feedback, we are also consistently rated a Best Place to Work. Employment at Kearney means a flexible, collaborative, and open-minded work environment. We hope it is your "first easy decision." Learn more at www.kearneyco.com/careers.

The expected salary range for this position is between $60,000 and $66,500. This range is representative of base pay only and does not include straight time pay for hours worked over 40 per week, company contributions towards paid benefits, and/or bonuses. Actual compensation (meeting or exceeding the range) will be determined based on specific experience, education, work location, clearance level, and other factors permitted by law. This position is eligible for bonuses (when applicable).

We also offer a competitive benefits package that includes:

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• 401(k) Retirement Plan and 529 Education Savings Plan
• Flexible Spending & Health Savings Account
• Accident, Critical Illness, Hospital Indemnity Insurances
• Legal Insurance and Pet Insurance
• Employee Assistance Program, fitness and wellness benefits, and other firm benefits.
• Paid holidays, vacation, and sick time

Work location is subject to change based on client requirements.

Applicants have rights under Federal Employment Laws

EEO Notice and Applicant Accommodation Requests

Kearney & Company is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, national origin, ethnicity, ancestry, genetic information, religion, sex, gender, gender identity, sexual orientation, marital status, pregnancy, childbirth, any medical condition related to pregnancy or childbirth, age, disability, protected veteran status, relationship or association to a protected veteran, or any other characteristic protected by local, state or federal laws, rules or regulation. Click here to understand your rights on employment discrimination. Click here for more information on Kearney's EEO Policy.

If you would like to request a reasonable accommodation, regarding accessibility of our website, a modification or adjustment of the job application or interview process due to a disability, please call 703-236-2391 or email accommodations@kearneyco.com. Please be advised that this contact information is for accommodation requests only and cannot be used to inquire about the status of an application.

Family and Medical Leave Act (FMLA)

FMLA is designed to help employees balance their work and family responsibilities by allowing them to take reasonable unpaid leave for certain family and medical reasons. Kearney & Company provides eligible employees with up to 12 weeks of unpaid, job-protected leave per year. Military family leave is available for up to 26 weeks under FMLA. Click here to learn more about FMLA rights.

Employee Polygraph Protection Act (EPPA)

The EPPA prohibits most private employers from using lie detector tests either for pre-employment screening or during the course of employment. Kearney & Company adheres all provisions of the EPPA. Click here to learn more about the EPPA.