Senior Branch Member Account Specialist - Syracuse, NY

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits - pension plan, 401(k) with employer match
• Excellent health benefits - medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Title: Senior Branch Member Account Specialist - Offering $750 Sign-On Bonus

Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you'll manage a broad range of branch and account-service needs, including opening and maintaining consumer, business, and IRA accounts; assisting with consumer loan applications; resolving complex member concerns; and supporting daily branch operations. You'll use consultative conversations to understand each member's needs, recommend relevant products and services, and provide accurate, efficient support across both platform and teller functions.

Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM.

Compensation Range: $21.00/hr. - $23.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: You will primarily support the Syracuse branch located at 500 Erie Blvd W., while occasionally providing planned, local coverage at nearby branches when needed to ensure consistent service and operational stability.

What You'll Do:

• Open and manage consumer, business, and IRA accounts
• Support consumer loan applications (excluding mortgages)
• Resolve complex member concerns and escalations
• Identify opportunities to recommend relevant products and services
• Support branch operations including teller/MSR coverage
• Provide notary services (training provided)

What success looks like:

• Enjoys helping people solve problems and reach financial goals
• Communicating clearly, building trust and long-term relationships with members
• Staying energized in a fast-paced, member-facing environment
• Comfortable having consultative conversations-not just transactions

WHAT WE'RE LOOKING FOR

Minimum qualifications:

• High school diploma and one to three years of related experience. Relevant experience may include customer service, retail, hospitality, cash handling, sales, banking, or financial services.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred qualifications:

• Associate degree preferred.
• Two to four years of customer service, retail, banking, financial services, sales, or other relationship-based experience preferred.
• Experience opening and servicing consumer deposit accounts
• Experience with consumer lending products and applications
• Cash handling and transaction processing experience
• Bilingual a plus

Premium offered for:

• Bilingual proficiency - *A passing verbal assessment of language proficiency will be required during onboarding process.*

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Click a link to learn about:

• Visions FCU
• Employee benefits
• Employee culture
• Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org.