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SUMMARY
The Associate Commercial Manager (ACM) will be critical in facilitating communication and activities between customer service, sales, assembly, and warehouse operations. The ACM will focus on ensuring high customer satisfaction by consistently monitoring incoming orders/demand and supporting assembly, allocation, and fulfillment activities. This may include allocating products to orders, releasing orders to the warehouse for picking and fulfillment, and planning and directing assembly production orders. It will also involve supporting customer service in answering customer questions related to backorders and lead times and coordinating with procurement and assembly to get answers. Finally, the ACM may assist the commercial management team with several reporting requirements.
ESSENTIAL RESPONSIBILITIES
This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed.
- Assist and advise in planning efforts for manufacturing/assembly operations to ensure customer needs are met for assembled items.
- Support inventory availability and allocations for manufacturing/assembly activities, including managing safety stock and segregating inventory for assembly needs.
- Learn, maintain, and advise on inputs and outputs of the Build Advisor tool for production planning and monitoring activities.
- Support coordination with the Purchasing Manager and Customer Service personnel to meet product shipment requirements to minimize and prevent back orders to our External Customers regarding requirements and shipment dates.
- Support coordination and planning with the Warehouse Ops team regarding order priority and allocation of existing inventory, inbound product, and production receipts.
- Maintain, execute, and expand processes and procedures related to our Quality System, SOX compliance, and ISO compliance.
- Support inventory control activities and process improvement efforts, including support of product expiration dating maintenance and segregation of inventory according to Product Management directives.
- Support and facilitate internal product requests for both on-hand items and items requiring assembly.
- Support completion of all data summary tasks and reporting duties.
- As business needs fluctuate due to market trends or sales activities, support the commercial manager's workload and assist with other operational needs in assembly, warehouse, and PM.
- Other duties as assigned.
SUPPLEMENTAL RESPONSIBILITIES
- Completes any tasks and/or projects assigned by supervisor
- Other duties as assigned
AUTHORITY
- Executes inventory allocation, order priority and order release.
ACCOUNTABILITY
- Ensure the Assembly is adequately informed of demand needs and priorities.
- Ensure that inventory is allocated, and orders are prioritized and released as directed.
QUALIFICATIONS
Education:
- High school diploma or GED required.
- Bachelor's degree in business and/or related field is preferred.
Experience:
- 1 - 3 years' experience in a similar role/environment is required.
- Experience with inventory and business workflows required.
- Experience and proficiency with Microsoft Office products, especially Outlook and Excel, required.
- Experience and proficiency with ERP systems required.
Specific Characteristics:
- Consistently applies excellent communication skills, both oral and written
- Strong quality orientation, attention to detail, and personal desire to meet/exceed requirements.
- Ability to identify and resolve problems.
- Ability to manage multiple priorities.
- Ability to work with limited direction and supervision.
- Builds and maintains effective working relationships.
- Ability to change direction and focus.
DEMANDS
Time and Availability
- Must be able to work a minimum of 40 hours each week from 8 a.m. - 5 p.m. or some variation thereof
- Occasional evening and weekend work may be required as job duties demand
Physical
The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequently required to hear and talk
- Use of hands for keyboard usage
- Frequent sitting, standing and walking
- Occasional reaching with hands and arms, stooping, kneeling, and lifting and/or moving over 50 lbs.
Environment
- Must be able to work in a moderately loud work environment
Travel
- Must have transportation to and from headquarters in Greer, South Carolina
- Minimum to no travel required
DISCLAIMERS
AAP/EEO Statement
North American Rescue provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
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NAR
Aug 18, 2026