Lead Patient Care Technician - 7 Mountain Phoenix Unit - FT

The Lead Patient Care Technician

• Provides high-quality, patient-centered care by performing delegated nursing tasks and assisting with activities of daily living.

• Performs basic and advanced technical skills appropriate to competency and patient population.

• Documents and reports patient observations to licensed staff in a timely manner.

• Transports patients, equipment, supplies, and specimens throughout the facility.

• Supports performance improvement initiatives and contributes to departmental outcomes.

• Maintains proficiency in electronic medical record systems and supports chart audits.

• Participates in unit quality monitoring, shared governance, and interdisciplinary rounds.

• Leads unit huddles and supports team communication and coordination.

• Assists with staff scheduling and daily workflow coordination.

• Manages unit supplies and equipment, including ordering, stocking, and organization.

• Supports patient flow through admission, transfer, and discharge processes.

• Provides excellent customer service, serving as a primary point of contact for patients and visitors.

• Answers phones, routes calls, and communicates effectively with patients, families, and staff.

• Maintains a clean, safe environment and participates in safety and regulatory compliance activities.

• Assists with equipment cleaning, maintenance, and repair coordination.

• Performs additional clinical tasks as appropriate to competency, including phlebotomy, wound care, and other procedures.

• Supports onboarding, orientation, and training of new staff.

• Promotes patient safety and enhances the patient experience through rounding and communication practices.

• Demonstrates professionalism, teamwork, and commitment to service excellence.

Education: High school diploma or equivalent required.

Experience: Minimum 1 year of direct patient care experience required.

Licensure, Certification, and/or Registration: Certified Nursing Assistant required for employees working in critical access facilities.

Life Support: AHA BLS-HCP required within 6 months of hire.

Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills required. Demonstrates knowledge of life span growth and development. Follows established policies and procedures in daily tasks.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

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