Billing Analyst I

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays and 2 floating holidays.
• Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Nexus is seeking a Billing Analyst I. The Billing Analyst I is responsible for ensuring accurate and timely utility billing for assigned districts. This role supports day-to-day billing operations by researching and resolving billing issues, processing adjustments, and coordinating with internal partners to maintain compliance with approved rates, tariffs, and ordinances.

Work Location and Schedule

This position will be primarily based at our office in Sugar Land, TX.

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.
• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.
• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.
• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.
• Initiate and track billing-related service orders and field activities.
• Participate in special projects and continuous process improvement initiatives.
• Other duties as assigned

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Expereince

• 1+ years of related experience in billing, accounting, bookkeeping, or utility operations

Education

• High school diploma or equivalent required

Knowledge, Skills, and Abilities

• Working knowledge of utility billing processes, bookkeeping, or general accounting principles
• Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word)
• Ability to research and resolve billing discrepancies with attention to detail and accuracy
• Ability to interpret rates, tariffs, ordinances, and billing documentation
• Strong organizational skills and ability to manage multiple tasks and deadlines
• Effective written and verbal communication skills for cross-functional coordination
• Ability to learn and use enterprise systems such as SAP or other ERP/CIS platforms

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.