Surgery Scheduler - Head & Neck Surgery (Westwood)

Reporting directly to the Practice Manager, the Surgery Scheduler will provide direct support to patients and work independently in assigned location of Westwood. Position may support various Head & Neck Clinic locations from assigned location including Westwood, Santa Monica, Thousand Oaks, Santa Clarita, Torrance, and others. Major duties include but are not limited to: acting as a liaison for the patients by assisting them in accessing service within the health system, facilitating communication with referring physicians, obtaining authorizations, scheduling surgeries, referring patients to appropriate resources and providing follow-up; providing support to the patient to ensure an excellent patient experience.

Salary Range: $30.36 - $43.49 hourly

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Ability to provide coverage for Community Clinics as assigned.
  
• Excellent written and verbal communication skills
• Ability to use health system computer systems, and utilize various resources and tools effectively
• Ability to obtain authorizations in a timely manner
• Ability to schedule surgeries accurately and in a timely manner
• Ability to work occasional overtime
• Ability to have flexibility in work schedules and locations as needed

Preferred

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Previous surgery scheduling experience