Triton Center Reservations and Welcome Coordinator - 140914

Reporting to the Executive Director of Campus Activation and University Centers, with work direction from the Director of Triton Event Services and the Welcome Center Manager, the Triton Center Reservations and Welcome Coordinator serves as a primary front-of-house ambassador for UC San Diego, creating a welcoming, informative, and engaging experience for visitors, students, staff, faculty, alumni, and community members. The Coordinator is often the first point of contact for campus guests, providing personalized recommendations for tours, events, exhibits, dining, and engagement opportunities that reflect UC San Diego's innovation, culture, and impact.

In this highly visible role, the Coordinator leads and supports UC San Diego ambassadors, docents, volunteers, and student employees by providing training, daily guidance, and coaching to ensure consistent, high-quality customer service and accurate campus knowledge. The Coordinator supports Welcome Center programming and special events, promotes self-guided and docent-led tours, contributes to the development of new engagement experiences, and helps coordinate retail and specialty services such as ticketing, registrations, and campus merchandise in alignment with University policies.

In addition to guest experience responsibilities, the Coordinator supports campus-wide event and space coordination through the Triton Reservation and Event System (T-RES), an enterprise platform used by departments across campus to schedule venues, plan events, and complete required safety and policy workflows.

Serving as a front-line resource for customers and campus partners, the Coordinator assists with reservation processing, guides T-RES users through event requirements, identifies issues or incomplete submissions, and helps ensure appropriate space usage, setup, and compliance with safety and fire code standards.

After an event has been booked, the Coordinator works closely with the event planners, service providers, and campus stakeholders to support smooth execution of meetings and events, contributes to the completion of a high-volume reservation operation, and provides clear communication throughout the planning process. The role also monitors guest experience tools and exhibits within the Welcome Center, recommends enhancements to engagement methods including digital and AI-supported resources, and collaborates with campus units to highlight UC San Diego programs, achievements, and opportunities.

Using data collected from visitor interactions and reservation systems, the Coordinator prepares reports, tracks trends, and contributes to program improvements, budget planning, and service enhancements. The position applies established University policies and operational procedures to address day-to-day administrative and service challenges, resolve customer issues, and support a welcoming, efficient, and well-coordinated campus experience.

• Excellent customer service skills. Ability to communicate in a helpful, pleasant and informative manner to a wide variety of people, both in person and on the telephone. Demonstrated ability to effectively handle heavy telephone volume and solve customer needs and problems.

• Familiarity with special event planning, equipment and set-up logistics as related to parking services and traffic management.

• Ability to work independently and make decisions (based on standard operating procedures) with minimum of instruction and supervision.

• Demonstrated experience to interpret and apply complex rules and policies in relation to events.

• Demonstrated ability to work independently, identify problems and recommend solutions.

• Demonstrated ability at presenting a positive, professional and helpful impression and working as a team member.

• Strong computer skills to include wording processing, spreadsheets, database management systems and the web. Ability to operate both Macintosh and IBM computers.

• Skill in conceptualizing, planning and organizing events and projects. Proven skill in arranging logistics, producing materials, participant registration, billing and problem solving, and ability to close sales.

• Excellent verbal and written communication skills with the ability to effectively communicate with a diverse group of people including vendors, faculty, staff and students.

• Demonstrated ability to reorganize schedules quickly to effectively manage rapidly changing priorities and/or emergencies in a busy environment.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Overtime and weekends may be required.

• Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.