Field Support Specialist (32704)

Choice Legal is looking for a detail oriented Field Support Specialist to join our team!

The Field Support Specialist is responsible for accurately accounting for all incoming and outgoing work orders and ensuring all information and communications from their designated Field Representative, is entered into various systems throughout the day. This information provides vital Field Department updates on order status to both ABI staff and clients. The Field Support Specialist is also responsible for various administrative tasks necessary to ensure that the order passes seamlessly to the next department in the process. The Field Support Specialist will maintain payroll sheets daily in order to track and ensure the accuracy and full accounting of miscellaneous field expenses and task completion associated with all orders assigned to their appropriate Field Representative. Additional daily tasks to include but not limited to binding, uploading and scanning records.

The schedule is Monday to Friday 8am-4:30pm or 9am-5:30pm.

ESSENTIAL JOB FUNCTIONS

• Select and enter the appropriate update into ABI computer system to accurately document the status of the order in a timely manner.
• Track work orders held in the field, and report possible missing work orders to Lead and or Supervisor.
• Redistribute work orders, records, X-Ray films to appropriate departments as required.
• Communicate with personnel in the field to obtain or provide updates when required.
• Correspond with all departments concerning status and movement of work orders in the field or in the field department via email and phone.
• Processing Cancels/Case settles from orders coming back on the routes.
• Record daily Field Support numbers that are manually tracked by each task and enter into individual excel.
• Ensuring all tasks are completed daily and if additional tasks are needed to communicate with team lead or supervisor.
• Maintain confidentiality of records received in the office and Field Representative payroll.
• Maintain and organize work flow of all new incoming work orders and deliveries received.
• Log in / status Field Representative's daily routes efficiently on daily basis.
• Route and status deliveries received on daily basis.
• Communicate and report all errors identified to the Lead and or Field Supervisor.
• Status all completed deliveries and work orders from the field as necessary.
• Assist with clerical duties such as email, fax or mail.
• Confirm all completed work as uploaded into Solcom.

Level II

• Maintain consistent performance of a Field Support Specialist I
• Conduct research and provide order status to both ABI staff and clients
• Execute problem orders independently unto completion
• Manage Case Settle/Cancel order processing
• Proficient knowledge in Wincopy, Solcom and the ABI Website
• Knowledge of each departments function and how the order flows.
• High turnaround time when processing all tasks.
• Conduct research and provide updated information for our client.
• Provide training to new employees or guidance to staff.
• Managing case settles/Cancels and processing.
• Knowledge of how to read and navigate wincopy, to ensure an order is processed properly.

Level III

• Maintain consistent performance of a Field Support Specialist II
• Conduct research and provide order status to both ABI staff and clients
• Execute problem orders independently unto completion
• Manage Case Settle/Cancel order processing
• Proficient knowledge in Wincopy, Solcom and the ABI Website
• Conduct research and provide updated information for our client
• High turnaround time when processing all tasks.
• Rescheduling appointments if they are missed or conflicting
• Ability to sort new work from serve hold vs. next day and sort deliveries
• Provide training to new employees or guidance to staff.
• Ability to engage team to ensure everyone is on tasks or assist when needed
• Ability to assist lead with scanning or other lead tasks

Education and/or Experience

• High School Graduate and / or GED equivalent. College education is desirable but not required.
• Prior data entry, medical, legal or insurance claims office work is helpful but not required

QUALIFICATIONS

• 10 key a plus
• Type 30-40 WPM
• Good understanding of the organization's goals and objectives.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks.
• Attention to detail is critical.

Choice Legal is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans