Director of Real Estate Operations

Overview:

West & Wheeler is seeking a dedicated and experienced Director of Real Estate Operations to oversee and enhance our property management activities. This role involves close collaboration with Managers and Property Management companies to ensure optimal operational performance across our diverse portfolio. The ideal candidate will have a strong understanding of real estate operations across multiple asset types.

At West & Wheeler, we pride ourselves on fostering a collaborative work environment. As the Director of Real Estate Operations, you will play a critical role in shaping the success of our property portfolio and ensuring a high standard environment for our tenants.

Key Responsibilities:

Oversee Property Managers and Property Management Companies to ensure optimal operational performance in the following areas:

• Rent Collections
• Certificates of Insurance
• Vacant Unit Turns
• Vacant Unit Marketing
• Lease Renewals
• Facility Maintenance and Improvement
• Facility Projects
• Profit & Loss Performance
• Operating & Capital Budgets
• Compliance with Company Policies
• Reporting

Leadership & Supervision:

• Hire, train, evaluate, and manage property management staff.
• Ensure compliance with company policies and local, state, and federal laws.
• Foster a productive and professional work environment to maximize morale and performance.
• Set clear expectations and conduct performance reviews, disciplinary actions, and terminations as necessary.

Operations Management:

• Oversee day-to-day operations of assigned properties, including commercial, residential, moorage, storage, and trailer spaces.
• Fill in for property managers when needed to ensure uninterrupted service.
• Ensure safety regulations are followed and properties are maintained to standard.
• Supervise facility repairs, preventative maintenance, and long-term facility planning.
• Safeguard company assets and revenue through oversight and controls.

Financial & Contract Oversight:

• Manage rent billing, collection cycles, past-due accounts, and eviction processes.
• Review and understand Profit & Loss statements and cash balances for each entity.
• Manage vendor relationships, procure supplies, and oversee expense approvals.
• Prepare tenant statements, owner reports, expense summaries, and vendor payment documentation.

Customer Service & Leasing:

• Maintain strong, respectful relationships with tenants and resolve conflicts efficiently.
• Show, prepare, and execute leases for various property types.
• Respond to tenant concerns and inquiries in a timely and professional manner.
• Negotiate lease renewals and manage contractual obligations.

Communication & Planning:

• Communicate effectively with ownership and the Asset Manager on operational matters.
• Provide strategic input on long-term facility planning and financial projections.
• Support company growth by identifying operational improvements and efficiencies.

Supervisory Responsibilities:

This role has supervisory responsibilities, including direct supervision of property managers or administrative staff. The Director is responsible for overall team development, performance, and accountability.

Required Qualifications:

• Proven experience in real estate operations or property management.
• Strong understanding of P&L management and financial analysis.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and priorities effectrively.
• Leadership skills and experience in team management.

Education & Experience:

• Bachelor's degree in business, finance, economics, or a related field.
• Minimum of 5 years of progressive experience in real estate operations or property management.
• Equivalent combinations of education and experience will be considered.

Skills & Abilities:

• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with property management or finance software preferred.
• Strong interpersonal, communication, and conflict resolution skills.
• Knowledge of lease structures, rent collection, and financial reporting.
• Ability to work independently, solve problems, and prioritize competing tasks.
• Some positions may require driving as an essential function. Where applicable, a valid driver's license and an acceptable driving record may be required. Please review the job posting or consult your manager or Human Resources for role-specific requirements.

Physical Demands and Work Environment:

Physical:

Frequently required to stand, walk, and sit; occasionally stoop, kneel, or crouch. Must occasionally lift and/or move up to 25 pounds.

Work Environment:

Frequent exposure to outdoor weather conditions, wet or humid environments, airborne particles, and moderate to loud noise levels.

Other:

All employees are subject to internal audits to ensure compliance with policies and procedures related to financial handling and business operations. Failure to meet compliance standards may result in disciplinary action, up to and including termination.

Diversity Commitment:

Diamond Parking is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Compensation Philosophy:

We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.

Acknowledgment and Acceptance

This job description outlines the primary responsibilities and requirements for the Director of Real Estate Operations role. I acknowledge that I have received, read, and understand the job description for my position. I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications. It does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs, in compliance with applicable laws. I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation and that I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.

I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.