Payment Operations Analyst

• Reconcile consumer payment transactions from payment vendors into SAP, identifying and resolving discrepancies.
• Manage chargebacks and disputes, including research, documentation, and Visa/Mastercard reason codes.
• Monitor payment and fraud risk using PSP tools, including IP-based fraud indicators.
• Track and report payment metrics such as authorization rates, refunds, chargebacks, and dispute outcomes.
• Investigate payment issues and coordinate refunds, adjustments, and resolutions with internal teams and external partners.
• Support payment audits and help establish scalable processes for a newly formed Payment Operations function.

• Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
• 3-5 years of payment operations or equivalent experience.
• Hands-on experience with PSP platforms such as Adyen, Stripe, or similar, including reporting/dashboard tools.
• Experience with SAP or a comparable ERP for reconciliation and financial reporting.
• Advanced Excel skills.
• Knowledge of payment gateways, processors, chargebacks/disputes, and fraud/risk monitoring.
• Strong analytical, problem-solving, and communication skills.

• Healthcare, pharmaceutical, financial services, or other regulated-industry experience.
• Experience supporting a newly established team or function.
• Familiarity with HIPAA and patient payment data.

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