ProjectWorks Sales & Design Specialist Job

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:<10%
Non-compete:No

The estimated base salary range for this role is "68,000 - 90,000" per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Armstrong World Industries (AWI) has a job opportunity for a West-Coast Region Sales Support Specialist to be located in Lancaster, PA reporting to the Sr. Manager of Design & Specialty Solutions for ProjectWorks, and within the Commercial Digitalization group. As part of the ProjectWorks Team, you will be responsible for utilizing your sales and technical skills, product knowledge, and your understanding of organized project workflows to perform initial project reviews, provide technical support, and ensure the completion of project drawing packages and takeoffs. You will collaborate heavily with the ProjectWorks Sales and Operation Team, Architectural Specialties Team,and with the AWI Sales Team from an internal perspective, as well as company customers in sub-contractors, general contractors, distributors, and architects/designers from an external perspective.The estimated work hours would be 9am - 6pm Eastern, in order to cover west-coast office hours.

Growth & Business Development

• Builds relationships with internal and external customers
• Supports selling teams by providing product and technical expertise in a timely manner
• Supports ProjectWorks team members with thorough scoping of project requests
• Educates general field sales team looking for technical support on targeted projects
• Determines customer requirements and expectations in order to recommend specific products and solutions
• Recommends products based on cost, availability, and specifications in order to increase customer satisfaction
• Identifies new product opportunities, product installation or performance improvements

Pipeline & Project Management

• Partners with project managers, design team, and sales reps to aggressively develop project design successes on opportunities
• Participates and collaborates with internal/external teams to scope project requests in all construction phases.
• Evaluates and prioritizes project opportunities that drive profitable growth
• Acts as point of contact between customers and various departments throughout the design & bid phases
• Manages Design Digital Services opportunities in Sales Force.com
• Works directly with design team and other subject matter experts to create and refine solutions
• Provides accurate drawing package documents to customer
• Provides pre-construction support services to contractors including information/technical support

Essential Duties and Responsibilities:

ProjectWorks Associate Sales & Design Analyst - Grade 8

• Reviews all submitted project requests with Team
• Participates in all Initial Design Calls
• Support writing specification upon request
• Support all project scoping and follow up in all construction phases
• Updates all project status in SFDC
• Owns and Updates ProjectWorks request queue
• Participates in Project Hand Off meetings with internal team members
• Able to make product solution recommendations with minor supervision

ProjectWorks Staff Sales & Design Analyst - Grade 9 (Grade 8 plus items listed below)

• Schedules and leads Initial Design Calls
• Ability to make product recommendations without supervision
• Ability to work directly with Architects toward proper design considerations
• Ability to work with ISS/ISSM team to make recommendations to Contractors during Pre-Construction support
• Increased knowledge of all AWI product offerings
• High comfort level with customer facing

ProjectWorks Senior Sales & Design Analyst - Grade 10 (Grade 9 plus items listed below)

• Leader for Sales Support team
• Functional expert of all AWI product offerings
• Train and present to any internal or external customers on ProjectWorks offerings and processes
• Critical member of refining and implementing processes
• Coordination and Integration of new product/solutions
• Ability to lead sales efforts for ProjectWorks
• Track and Report out metrics on monthly basis
• Manage process improvements

Education and/or Experience

• Bachelor's degree or relevant construction industry experience required (3+ years' grade 8, 5+ years' grade 9, 7+ years' grade 10)
• Ability to work in a team environment
• Proficiency with standard MS Office software
• Superior organizational & communication skills, attention to detail and demonstrated ability to meet deadlines
• Strong analytical skills
• Knowledge SFDC
• Project management work experience, within construction industry preferred
• Familiar with estimating, reading blueprints and understanding the construction process preferred
• Armstrong Product Knowledge across all business units preferred
• Proven experience in a customer-facing role that includes influencing sales preferred
• Multicultural experience and bilingual skills are desired

Travel Requirements

• Travel is expected to be < 10% and may include visits to architects (project support calls), job sites, distribution customers, or to attend conferences/seminars

Competencies

• • Driving for Results
  • Customer focus...Building trusting relationships
  • High Impact Communication
  • Assignment Management
  • Applied learning
  • Emotional intelligence
  • Decision making
  • Planning & Organizing
  • Devising sales approaches & solutions
  • Engagement

Organizational Relationships

Reports To: Sr. Manager of Design & Specialty Solutions, ProjectWorks

Direct Reports: None

Key External Customers and Suppliers

• Architects, distributors & contractors

Key Internal Customers

• Sales Team - full-line, Distributor Mgr, A/C, CSM, ASM, ISS, ISSM & ABISS
• Product line teams
• Customer Service & Techline teams

Physical and Mental Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectivelyincluding active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Office Environment - Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 6-foot social distancing and a face mask is required if an employee is not fully vaccinated. Masks are optional for fully vaccinated employees.

While much of the essential functions of the job can be effectively completed off-site/remotely, there is an expectation of all employees to come into the office for regular team and/or project meetings to collaborate with others more effectively on the team. The minimum expectation for employees is to be in the office three days or 60% of their work week.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!