Practice Support Specialist - 140809

Under the supervision of the Clinic Manager, the Practice Support Specialist primarily oversees, provides leadership, and training for all front-end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc. The Practice Support Specialist has oversight over his/her junior counterparts. The Practice Support Specialist serves as a resource for the entire department. With the guidance of the Clinic Manager, the Practice Support Specialist initiates and participates in improvement efforts which directly impact the practice. Other related duties as assigned

• Previous ambulatory care and Ortho experience with skill and extensive knowledge of practices in Ambulatory setting.
• Experience in an administrative lead role and front office administration.
• Experience in referrals and following specific scheduling protocols.
• Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
• Knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, etc.
• Ability to register/schedule appointments working between two systems.
• Possess the skills, and extensive knowledge of practices in Ambulatory setting.
• Excellent customer service and communication skills.
• Excellent organizational skills; ability to prioritize work.
• High level customer service and team work.

• Knowledge of Epic and IDX highly desired.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.