Administrative Staff Supervisor

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Are you a collaborative leader who thrives in a fast-paced, customer-focused environment? Join our Parks and Recreation team and play a key role in creating exceptional experiences for the thousands of visitors who enjoy Lake Pleasant Regional Park each year.

As an Administrative Staff Supervisor, you will lead the daily operations of park contact stations, oversee customer service and financial operations, and mentor a team dedicated to providing outstanding public service. Through routine park engagement, you'll help educate visitors on park rules, promote safety and conservation, and contribute to an enjoyable and welcoming environment for all.

If you're passionate about serving your community, leading high-performing teams, and making a lasting impact, we encourage you to apply!

About Us

Welcome to the Maricopa County Parks and Recreation Department-where your work helps connect people to the beauty, adventure, and natural resources of the Sonoran Desert.

As one of the largest regional park systems in the nation, Maricopa County manages more than 120,000 acres of parkland, 651 miles of trails, and 12 unique regional parks that welcome millions of visitors each year. From camping under Arizona's star-filled skies and exploring scenic hiking trails to horseback riding and world-class mountain biking opportunities, our parks offer unforgettable outdoor experiences for residents and visitors alike.

Beyond our parks, we oversee the Maricopa Trail, a 315-mile trail system that encircles the Valley and links our regional parks together, creating opportunities for recreation, conservation, and community connection across the county.

Our success is driven by a dedicated team of professionals and volunteers who are passionate about public service, environmental stewardship, and delivering exceptional visitor experiences. Whether you're passionate about conservation, recreation, public service, or connecting people with the outdoors, you'll find meaningful work, opportunities for growth, and the chance to make a lasting impact on the communities we serve.

Join our team and help preserve, protect, and enhance some of Arizona's most treasured outdoor spaces for generations to come.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Three years of progressively responsible administrative experience

• High School Diploma or GED

• A combination of professional-level and/or supervisory-related experience may substitute for the education or experience qualifications on a year-for-year basis

Other Requirements

• Must possess a valid Arizona Driver's license or obtain one by the time of hire

• Working various shifts and locations, including early mornings, nights, weekends, and holidays

• Ability to collect revenue in an outdoor climate where temperatures may exceed 100 degrees

We Also Value

• Prior lead or supervisory experience

• Bilingual (English/Spanish) communication skills

• Cash handling experience using a computerized point of sale system

• Certified Parks and Recreation Professional (CPRP)

Job Contributions

• Supervise and coordinate the daily operations of the park's contact stations; determine priorities, workflow, and special projects; assign daily workstations, coordinate shift breaks and staff work assignments; utilize designated communication systems for routine and emergency communications; serve as a lead customer service associate as needed

• Supervise all critical financial functions within the contact stations, including point-of-sale (POS) operations and efficiency, drawer reconciliations, bank deposits, cash handling, annual pass sales, and facility reservations

• Handle a full range of personnel activities, including scheduling staff, reviewing/approving time sheets, evaluating performance, recruitment, training of staff, and creation of reference materials, recognition, disciplinary actions, and terminations with staff and volunteers; creates training and reference materials. Provide reports and activity updates for management

• Provide quality customer service in a high-volume, fast-paced environment; effectively multitasks while assisting visitors and staff; resolve escalated customer and staff complaints, concerns, and conflicts

• Educate visitors regarding park rules, regulations, and camping policies; conduct routine patrols of park facilities, including campgrounds and day-use areas; promote visitor awareness, safety, conservation, and compliance

• Manage data and maintain records; ensure document and procedural compliance standards, prepare reports, create park and event notices, and draft park-related correspondences

• Research and resolve operational issues involving park staff and visitors; recommend, implement, and communicate changes to processes and procedures; implement operational improvements to increase efficiency and effectiveness of contact station operations. Assist with developing and managing the budget for the assigned area

• Other duties as assigned

Working Conditions

• This position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• This role requires the employee to be in the office/field and customer-facing for all hours worked

• Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

• Machines, Tools, Equipment, Software, and Hardware:Microsoft Suite and point-of-sale reservation systems, including credit card processors

• Protective equipment is required as needed to perform the various park-related tasks

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

Apply Now!