Technical Systems Engineer

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco's Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience. We strive to enhance employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world.

The Content@Cisco team, as part of WPA, has an opening for a Technical Systems Engineer/Developer to join our dedicated world-wide team. In line with WPA and DW's overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead.

You will work with a remote, worldwide multi-functional team of design, operations and support engineers determined to provide the highest level of systems design and support. You will collaborate with the Content@Cisco Leader and liaise closely with the Content@Cisco lead architect and Product Owner in addition to Workforce Productivity Application leadership.

Your Impact

As a Technical Systems Engineer at Cisco, you will be at the forefront of modernizing Content@Cisco, our enterprise-grade content management ecosystem. You will drive the technical evolution of the Box and Alfresco platforms, building intelligent, automated solutions that empower thousands of global employees. This role blends deep full-stack engineering with strategic systems architecture, allowing you to shape the future of how Cisco handles, secures, and interacts with its most critical data.

• Full-Stack Product Development: Design and develop the next generation of Content@Cisco self-service portals and full-stack solutions, leveraging Box and Alfresco APIs to streamline employee workflows and eliminate operational friction.
• Systems Engineering & Scalability: Lead complex server architectures and index performance while building automation into engineering processes to ensure the service remains scalable, secure, and highly reliable.
• Security & Risk Mitigation: Proactively identify and resolve system vulnerabilities by analyzing SAST/DAST scans and partnering with security teams to maintain industry-leading data protection and compliance standards.
• AI Innovation: Architect and integrate AI-driven capabilities to provide intelligent assistance and automation, redefining legacy content processes into modern, predictive digital experiences.
• Strategic Collaboration: Partner with IT leadership, product managers, and cross-functional application owners to analyze business procedures and identify opportunities for architectural and process improvements.
• Agile Operational Excellence: Drive high-velocity delivery within an Agile environment, leading sprints and retrospectives while fostering partnerships across global support groups to sustain a high-performing ecosystem.

We are looking for a Technical Systems Engineer/Developer who thrives at the intersection of systems engineering and user-centric design. By joining our team, you will solve complex technical challenges while playing a pivotal role in fostering a culture of innovation and agility. If you are passionate about building secure, AI-enhanced, and highly scalable platforms, we invite you to help us redefine the digital workplace at Cisco.

Minimum Qualifications:

• Bachelor's degree in computer science, Information Technology, or Engineering.
• 3+ years of Box platform experience in a large enterprise environment, specializing in API-driven automation (Python, Node.js, or Java), and custom integration development.
• 3+ years of Alfresco development experience using Java and the Alfresco SDK to build custom extensions and web scripts.
• Full-Stack Development: Proficiency in Java and Python for backend logic, combined with HTML, CSS, Angular, and JavaScript for modern web interfaces.

Preferred Qualifications:

• Systems & Infrastructure: Hands-on experience with Linux-based systems (Bash/Shell scripting), database management (Oracle, MongoDB), and search engines (Elasticsearch).
• DevOps & Productivity: Proven track record using Jenkins and GitHub for CI/CD and integrating AI-powered tools like GitHub Copilot or Jira AI to optimize development workflows.
• Proven ability to conduct thorough technical analysis on a range of simple to complex issues and effectively communicate findings through detailed documentation and presentations.
• Experience working in an Agile setting, with Jira experience being an added advantage.
• Knowledge of several MCP servers and how MCP servers are managed/used.
• Knowledge of LLMs.
• Knowledge of Aisera is an advantage.
• Lead and resolve complex software issues and integrate new applications via REST/JDBC protocols and familiarity with multiple authentication mechanisms.
• Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, create insightful dashboards, reports, and presentations for data-driven storytelling.
• Effective communication skills for interacting with clients through chat, email, and phone.
• Demonstrated ability to lead through influence in highly matrixed organizations.
• Experience with the Linux Operating System and a solid understanding of Linux system administration, principals & shell scripting.
• Capable of creating and delivering presentations at a management or executive level.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.