The Service Foreman's main responsibility is to assist the Service Manager and the Service Advisors in the organization and execution of the service shop's production. This is achieved by leading multi-skilled teams delivering the agreed service and quality at the promised time.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
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Department
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HOLT Truck (TRUCK)
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Employment Type
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Full Time
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Location
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Tulsa OK
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Address
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1023 N. Garnett Rd., Tulsa, Oklahoma, 74116
Open in Google Maps
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Workplace type
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Onsite
Key Responsibilities
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Hires, develops, evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties as assigned.
Service Shop Communication
Secure communication throughout the production and interface with other departments and customers.
Interact with Service Advisor and customers to secure communication and flow of information
Cooperate with other departments, ensuring a conscious and proactive approach
Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager.
Take active part in pulse meetings
Service Shop Planning
Ensure service shop utilization and efficiency by setting routines and planning the work.
Set routines for spotting deviations and acting in real time (re-work, warranty matters, etc.)
Set routines to ensure available resources to complete planned work and fulfill customer expectations
Set routines to secure resource availability regarding tools, special equipment, and parts
Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc.
Set routines and rules to fulfill the Health and Safety requirements
Plan the end of shift work handover
Replace, repair, and calibrate tools, as well as require purchase of new tools securing the workshop infrastructure needed to carry out work
Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc.
Service Department Leadership
Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development.
Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.
Contribute to the business goals by accomplishing related results and participating on projects as needed.
Requirements
Education and Experience:
High school education or equivalent.
Team leader experience or leadership education.
Relevant work experiences in the medium/heavy duty industry or service shop environment.
Driver's License - preferably CDL.
Supervisory Responsibilities:
This position supervises shop and field service technicians and will provide input to the manager regarding evaluations, merit increases, and career development.
Travel:
Less than 10% travel per year with some overnight stays; 90% related to training.
Physical Requirements:
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue.
Frequently moves materials or equipment weighing up to 50 pounds.
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders.
Be able to safely maneuver and work underneath equipment.
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.
Work Environment:
Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity.
Noise level may be loud at times.
Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment.
Significant time spent in confined spaces and high places.
Disclaimer
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
About HOLT Truck Centers
HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team. Apply Now
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HOLT CAT
Jul 15, 2026