Circular Economy North America - Repair Activities Lead

The Circular Economy North America Repair Activities Lead is responsible for leading, scaling, and optimizing repair operations across NA to maximize part reuse, extend product life cycles, and drive sustainable value creation, grow repair revenues and repair profitability.

This role oversees end-to-end repair strategies-including identification, triage, refurbishment, and reintegration into the supply chain-ensuring alignment with Mopar service, remanufacturing, and recycling objectives.

This role also plays a critical leadership function in quality oversight and supplier accountability, ensuring repaired parts meet OEM standards while actively recovering value through non-conformance management and supplier chargebacks.

The lead will work cross-functionally with supply chain, engineering, quality, purchasing, and external partners to establish a high-performing repair ecosystem that supports cost efficiency, value creation and customer satisfaction.

Key Responsibilities:

1) Repair Strategy & Program Development

• Define and execute the North America repair strategy across key part categories (electronics, mechanical, trim, etc.)
• Identify high-value repair opportunities through data analysis (returns, warranty, scrap streams, dealer returns)
• Grow repair revenues and repair profitability
• Develop scalable repair models (in-house, 3rd party, hybrid) aligned with business cases and ROI targets
• Integrate repair into broader circular economy initiatives (remanufacturing, recycling, dismantling)

2) Operations & Execution

• Oversee daily repair activities and performance across internal sites and external partners
• Oversee an onsite team of warehouse repair specialists and quality analysts
• Implement standardized repair processes, triage criteria, and routing logic
• Optimize throughput, turnaround time, and cost efficiency of repair operations
• Drive implementation of repair workflows within existing Mopar supply chain systems

3) Supplier & Partner Management

• Identify, onboard, and manage third-party repair vendors and service providers
• Lead commercial and operational alignment with Purchasing and Legal
• Establish performance metrics, and quality standards for repair partners
• Conduct regular business reviews and continuous improvement initiatives
• Manage supplier quality recoveries, including chargebacks tied to defects, warranty returns, and failed repair outcomes

4) Quality & Engineering Collaboration

• Partner with Quality and Engineering teams to define repair feasibility and standards
• Ensure repaired parts meet OEM specifications and customer expectations
• Support feedback loops to engineering for design-for-repair improvements
• Drive resolution of non-conformance tickets (NCTs) in collaboration with Quality, Engineering, and suppliers
• Implement root cause analysis on failures and repair inefficiencies

5) Financial & Performance Management

• Develop and manage repair-related business cases, budgets, and savings targets
• Track KPIs including repair rate, cost avoidance, margin contribution, and scrap reduction
• Provide regular reporting and executive summaries to leadership
• Drive continuous improvement to maximize margin capture from repair activities

6) Cross-Functional Leadership

• Collaborate with Mopar, remanufacturing, supply chain, and circular economy teams
• Lead or support RASCI definition for repair processes across the organization
• Drive change management and adoption of repair initiatives internally

Key Performance Indicators (KPIs)

• Repair sales & profit
• Repair rate (% of recoverable parts)
• Cost avoidance vs. replacement
• Repair turnaround time
• Scrap reduction / landfill avoidance
• Margin contribution from repaired parts
• Supplier performance (quality, cost, delivery)
• Supplier recovery ($) and defect reduction trends
• Program ROI and payback

Basic Qualifications:

• Bachelor's degree in Engineering, Supply Chain, Business, or related field
• Minimum 8 years of experience in supply chain, operations, remanufacturing, repair, or aftermarket services
• Strong understanding of automotive parts lifecycle and Mopar/service ecosystem
• Experience managing people, external suppliers and operational performance
• Proven ability to build business cases and lead cross-functional initiatives
• Strong analytical skills (Excel, data modeling, performance tracking)
• Familiarity with dealer return flows, warranty analysis, or salvage streams

Preferred Qualifications:

• Experience in circular economy, remanufacturing, or sustainable operations
• Knowledge of automotive electronics and component repair processes
• Experience implementing process frameworks (Lean, Six Sigma)

Leadership Competencies:

• Strategic thinker with strong execution focus
• Data-driven decision maker
• Effective cross-functional collaborator
• Strong communication and executive presentation skills
• Results-oriented with continuous improvement mindset

The Circular Economy North America Repair Activities Lead is responsible for leading, scaling, and optimizing repair operations across NA to maximize part reuse, extend product life cycles, and drive sustainable value creation, grow repair revenues and repair profitability.

This role oversees end-to-end repair strategies-including identification, triage, refurbishment, and reintegration into the supply chain-ensuring alignment with Mopar service, remanufacturing, and recycling objectives.

This role also plays a critical leadership function in quality oversight and supplier accountability, ensuring repaired parts meet OEM standards while actively recovering value through non-conformance management and supplier chargebacks.

The lead will work cross-functionally with supply chain, engineering, quality, purchasing, and external partners to establish a high-performing repair ecosystem that supports cost efficiency, value creation and customer satisfaction.

Key Responsibilities:

1) Repair Strategy & Program Development

• Define and execute the North America repair strategy across key part categories (electronics, mechanical, trim, etc.)
• Identify high-value repair opportunities through data analysis (returns, warranty, scrap streams, dealer returns)
• Grow repair revenues and repair profitability
• Develop scalable repair models (in-house, 3rd party, hybrid) aligned with business cases and ROI targets
• Integrate repair into broader circular economy initiatives (remanufacturing, recycling, dismantling)

2) Operations & Execution

• Oversee daily repair activities and performance across internal sites and external partners
• Oversee an onsite team of warehouse repair specialists and quality analysts
• Implement standardized repair processes, triage criteria, and routing logic
• Optimize throughput, turnaround time, and cost efficiency of repair operations
• Drive implementation of repair workflows within existing Mopar supply chain systems

3) Supplier & Partner Management

• Identify, onboard, and manage third-party repair vendors and service providers
• Lead commercial and operational alignment with Purchasing and Legal
• Establish performance metrics, and quality standards for repair partners
• Conduct regular business reviews and continuous improvement initiatives
• Manage supplier quality recoveries, including chargebacks tied to defects, warranty returns, and failed repair outcomes

4) Quality & Engineering Collaboration

• Partner with Quality and Engineering teams to define repair feasibility and standards
• Ensure repaired parts meet OEM specifications and customer expectations
• Support feedback loops to engineering for design-for-repair improvements
• Drive resolution of non-conformance tickets (NCTs) in collaboration with Quality, Engineering, and suppliers
• Implement root cause analysis on failures and repair inefficiencies

5) Financial & Performance Management

• Develop and manage repair-related business cases, budgets, and savings targets
• Track KPIs including repair rate, cost avoidance, margin contribution, and scrap reduction
• Provide regular reporting and executive summaries to leadership
• Drive continuous improvement to maximize margin capture from repair activities

6) Cross-Functional Leadership

• Collaborate with Mopar, remanufacturing, supply chain, and circular economy teams
• Lead or support RASCI definition for repair processes across the organization
• Drive change management and adoption of repair initiatives internally

Key Performance Indicators (KPIs)

• Repair sales & profit
• Repair rate (% of recoverable parts)
• Cost avoidance vs. replacement
• Repair turnaround time
• Scrap reduction / landfill avoidance
• Margin contribution from repaired parts
• Supplier performance (quality, cost, delivery)
• Supplier recovery ($) and defect reduction trends
• Program ROI and payback