Care Access Specialist

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Care Access Specialist team serves as the information center and first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

This is a hybrid position based in Chapel Hill, NC at our Parkline office supporting our Children's Specialty team.

The hours for this position is Monday - Friday, 8 am - 5 pm.

Provides scheduling and patient access support for multiple pediatric specialty clinics. Responsible for coordinating new and return appointments and required imaging, processing patient and provider messages, maintaining appointment accuracy, and ensuring a positive patient experience. Requires strong attention to detail, EPIC scheduling knowledge, excellent customer service skills, and the ability to work efficiently in a fast-paced environment while supporting complex multidisciplinary scheduling workflows.

Responsibilities:
1.Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations. Meets call quality standards
2.Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
3.Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
4.Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
5.Answers telephones, directs calls, takes and delivers messages in Epic.
6.Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
7.Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
8.Effectively precepts new co-workers as assigned.
9. Message and respond to patient messages in the two-way texting platform
10. Answers clinic and provider in-basket messages
11. Work clinic cancellation, no show, recall worklists
12. Other admin work as needed

Other information:
Education Requirements:
* High School Diploma or GED
Licensure/Certification Requirements:
Professional Experience Requirements:
* Three (3) years of customer service and/or clerical experience required.
Knowledge/Skills/and Abilities Requirements:

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access AC Faculty Physicians

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.84 - $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.