Marketing Copywriter (External Comms)

Aquent is partnering with a pioneering company at the forefront of developing innovative transportation solutions, revolutionizing how people move and creating a future where advanced technology seamlessly integrates into daily life. We are seeking a dynamic and skilled individual to join their Communications team, where your expertise will directly shape how their groundbreaking services are introduced and understood by the world. This is an unparalleled opportunity to make a tangible impact by guiding audiences through the exciting evolution of a cutting-edge service, serving as a vital partner to senior leadership and driving the strategic copywriting and robust project management needed to scale communications flawlessly as the company expands into new markets.

As a key member of the Communications team, you will play a critical role in supporting the external messaging ecosystem, adapting customer communications, and ensuring the brand voice scales flawlessly. You will proactively track product and service development within complex cross-functional processes to keep all communications aligned with the latest milestones. This role demands top-tier copywriting skills, exceptional attention to detail, and robust project management capabilities, blending creative marketing writing with the operational rigor needed to build strong relationships across internal stakeholders and cross-functional teams.

**Responsibilities:**

* Produce clear, engaging, and on-brand marketing copy for a variety of customer-facing channels, collateral, and marketing initiatives.

* Support and adapt customer communications strategies and localized messaging as the company rapidly expands its cutting-edge service into new markets.

* Proactively track product and service development across complex cross-functional processes, ensuring the Communications & Marketing team stays ahead of upcoming milestones and feature launches.

* Create and maintain comprehensive communications playbooks for service launches and market expansions, ensuring teams are equipped with pre-approved messaging and operational FAQs.

* Support the maintenance and updating of the platform's external messaging ecosystem - including the website, emails, key customer documents, support scripts - ensuring all copy is updated to conform with complex product and service milestones.

* Help bridge the gap between Communications & Marketing, Product, and Customer Operations by assisting with copy drafting, reviewing materials for brand alignment, and facilitating cross-functional workflows to address identified communication gaps.

* Maintain project trackers and prepare presentation materials for monthly syncs and internal communications meetings.

* Support the creative process and logistical management for brand initiatives, including the naming of new service offerings, product features, and service elements.

* Assist in creating brand voice documentation, self-serve guides, playbooks, and strategic frameworks for scalable operational and customer support scenarios.

**Must-Have Qualifications:**

* 4-8 years of experience as a communications manager or marketing copywriter in the technology industry, supported by a background in brand marketing, corporate communications, product marketing, and/or public relations.

* Peerless written and verbal communication skills with a proven portfolio of compelling customer-facing copy.

* Proven ability to proactively track complex product and service development processes and develop clear customer messaging for feature updates.

* Service-first, bridge-building collaborative mindset with a proven ability to work effectively across multiple departments (Product, Operations, Support, Marketing).

* Ability to manage multiple tasks and cross-functional projects within tight deadlines.

* Highly detail-oriented and organized.

* Ability to react quickly, navigate ambiguity, and use good judgment as needed.

**Nice-to-Have Qualifications:**

* Experience scaling communications for market expansions or new city launches.

* Experience with Product Marketing in the technology industry.

* Experience with Product Content Design.

* Experience using AI tools to drive efficiencies.

* Experience in transportation, technology, digital platforms, or innovative vehicle communications.

* Familiarity with marketing copywriting or customer support script development.

* Bachelor's Degree.

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