Senior Medical Secretary (FGP) - Lake Success, Urology

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Senior Medical Secretary, FGP - Urology - Lake Success.

In this role, the successful candidate The Senior Medical Secretary performs administrative and surgical coordination tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules.

Job Responsibilities:

* Schedules appointments for visits, treatments, and surgical procedures,
* Reviews appointment confirmation responses and manages waitlists,
* Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms,
* Obtains authorizations for services as needed,
* Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner,
* Handles faxes and mail,
* Prepares standard letters and forms as needed,
* Performs other duties as needed

Administrative Physician and Practice Support
* Schedule surgeries in EPIC.
* Prepares the daily schedule and manages the OR template. Must be able to create and send calendar invites.
* Discuss surgical appointment details which may include explaining patient's arrival time, fasting instructions and other expectations.
* Scan all necessary documents related to the surgical appointment
* Review chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.)
* Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
* Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.
* Maintains cooperative and professional relationships with physicians, nurses, and office staff.
* Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
* Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages.
* Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff

Minimum Qualifications:
To qualify you must have a High School diploma. Three years of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.

Preferred Qualifications:
Preferred Qualifications:Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital-Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,692.75 - $63,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here