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UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. As UCSF transitions Oracle HCM into production, a dedicated Tier 1 hyper care capability is required to stabilize operations, protect the employee experience, and prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows. The Generalist 2 positions are required to provide this capacity during the hypercare and interim sustainment period following Phase 1 go-live. Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity. Key Responsibilities
% Of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
| 40 |
Yes |
Manages the onboarding process in Oracle, following the recruitment cycle |
| 15 |
Yes |
Tier 1 Support for new/transferring employees; Department Managers/Assistants, other HR staff |
| 10 |
Yes |
Performs tasks in various modules of HRIS system(s): Work Experience, Position Management, Licensure/Certification, etc. |
| 5 |
Yes |
Generates New Hire/Transfer welcome Letter; applies additional language as needed per case |
| 5 |
Yes |
New Hire/Transfer Case Review; application of university policies and procedures as it relates to the circumstances of the action |
| 5 |
Yes |
Analyze/Interpret Criteria applicable to the Case of the New Hire/Transfer (Work Experience Calculation/Seniority Date Changes) |
| 5 |
Yes |
Responsible for launching various integration packages for onboarding/transfers |
| 5 |
Yes |
Employment Action Case (Position Changes: Home Department/Percentage, Funding Changes, Extensions, Reports to Changes, Etc.) |
| 5 |
Yes |
New Hire Paperwork - 1) Facilitates Onboarding visit where HR forms are completed 2) Launches DocuSign for Signature and ensures that all required new hire forms and documents are complete and accurate |
| 5 |
Yes |
May perform Special Project(s) (ongoing or as assigned) |
| 100% |
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Experience:
| Experience |
Req / Pref |
| 1 year of applicable work experience in Human Resources or customer service-related role. |
Required |
| Prior experience performing recruitment support for a high-volume department |
Preferred |
| Prior project management experience |
Preferred |
| Prior experience with UCPath and Oracle |
Preferred |
Education, Licenses and Certifications:
| Education |
Req / Pref |
| Bachelor's Degree in a related area and/or equivalent experience/training. |
Required |
| Certifications |
Req / Pref |
| HR Certificate (PHR) |
Preferred |
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Experience:
| Experience |
Req / Pref |
| 1 year of applicable work experience in Human Resources or customer service-related role. |
Required |
| Prior experience performing recruitment support for a high-volume department |
Preferred |
| Prior project management experience |
Preferred |
| Prior experience with UCPath and Oracle |
Preferred |
Education, Licenses and Certifications:
| Education |
Req / Pref |
| Bachelor's Degree in a related area and/or equivalent experience/training. |
Required |
| Certifications |
Req / Pref |
| HR Certificate (PHR) |
Preferred |
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University of California - San Francisco
31.47 - 67.19
Jul 03, 2026