Associate Director, Case Management

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK: Join Memorial Sloan Kettering Cancer Center as our Associate Director, Case Management and help shape the future of care coordination for our patients. You'll be joining the world's leading cancer center where patient care, research, and innovation come together to transform the lives of our patients. In this leadership role, you'll partner with interdisciplinary teams to drive operational excellence, advance quality outcomes, and support our Case Management team in delivering exceptional patient-centered care. This is an opportunity to lead important initiatives and influence organizational strategy, while supporting our mission of ending cancer for life.

Role Overview:

• Provide strategic and operational leadership for the Case Management department, including oversight of discharge planning, utilization management, and care progression activities.

• Lead, coach, and develop Case Managers and ancillary staff through performance management, competency assessment, mentoring, and ongoing professional development.

• Foster collaboration across Case Management functions and interdisciplinary teams to optimize patient outcomes, denial prevention, length of stay, and transitions of care.

• Serve as an expert resource for complex case management, utilization review, and discharge planning issues, providing consultation and guidance to staff and clinical partners.

• Partner with the Director to establish operational priorities, oversee staffing and workflow, monitor resource utilization, and support departmental budget planning.

• Oversee the effective use of Epic, CarePort Transitions, InterQual, and other clinical systems, ensuring accurate documentation and collaborating with technology partners to improve workflows.

• Ensure compliance with organizational policies, regulatory and accreditation requirements, CMS Conditions of Participation, and Case Management standards of practice.

Key Qualifications:

• Bachelor's of Science in Nursing (BSN) required; Master's degree preferred

• New York State RN License required

• Minimum 7-10 years of direct clinical experience in Case Management, Utilization Management (UM), and Discharge Planning required

• Prior leadership experience strongly preferred

• Certified Case Manager (CCM) or Accredited Case Manager (ACM) certifications preferred

Core Skills:

• Strategic Leadership & Change Management: Ability to translate organizational priorities into operational strategies, lead through change, and drive continuous improvement.

• Collaboration & Relationship Building: Builds effective partnerships across interdisciplinary teams, fostering trust, accountability, and shared ownership of patient care and organizational outcomes.

• Critical Thinking & Decision-Making: Analyzes complex clinical and operational issues, exercises sound judgment, and makes timely, data-informed decisions.

• Communication & Influence: Communicates effectively with leaders, physicians, staff, patients, and external partners, building consensus and navigating challenging conversations with professionalism.

• People Leadership & Talent Development: Recruits, coaches, mentors, and develops high-performing teams while promoting engagement, accountability, and a culture of continuous learning.

Additional Information:

• Location: 1275 York Avenue, New York, NY

• Schedule: 9am-5pm; Monday through Friday

Helpful Links:

• Compensation Philosophy

• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.