Cafe Specialist

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Area Office Manager will be a key member of the Outpatient Clinics at Centerstone and will assist in leading the front business offices for all outpatient clinics and facilities in their assigned region. The area office manager will report to the Regional Vice-President for their region and will oversee the administrative operations for the front offices. Alongside each clinic manager's oversight, the area office manager will provide support to each outpatient office manager to ensure consistency and compliance exists across the clinics.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides leadership to office managers and clinic managers to ensure that all outpatient clinics at Centerstone are in compliance with Centerstone of Tennessee's policies and procedures regarding fiscal and clinical operations including, but not limited to, applicable licensure requirements and CARF accreditation standards.

• Works as the liaison between the RVP, clinic managers, office managers, credentialing and HIM teams. Designs and implements front office policies, processes and protocols (conforming with CTN policies and procedures)

• Onboards and trains new office managers and assists with training needs for office support staff.

• Reviews and approves monthly, quarterly, and annual safety inspections for each clinic location (i.e. Monthly Internal Building Reports, Quarterly Internal Safety Meeting Minutes, Quarterly Drills, Annual Inspections)

• Assists office managers and clinic managers with billing-related matters when necessary, and assists clients and/or staff in resolving insurance-related problems/questions

• Assures adequate office staff coverage and is well-versed in use of front office tools (i.e. Avatar/Zoom/etc.)

• Ensures maintenance of buildings is reported to appropriate shared service support

• Assures facility requirements are met as evidenced by Site Evaluation Tool

KNOWLEDGE, SKILLS & ABILITIES

• * Exceptional Communicator: Demonstrated success establishing relationships with customers, members of the community, the Board of Directors, and team members at all levels of an organization.

• Team Builder: Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold a team accountable to achieve results.

• Strategic Thinker: Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization's strategy and move it to successful operationalization.

• Multitasker: Ability to juggle multiple opportunities to drive results on several important projects simultaneously.

• Project Manager: Project management expertise.

• Community Organizer: Demonstrated experience working successfully within a highly collaborative and collegial organization. Comfort in rolling up one's sleeves and engaging in day-to-day operations. Passion for and commitment to the clinic's mission and that of the larger CVN network.

• Political Savvy: Can maneuver through complex situations effectively. Plans appropriately to seize potential opportunities and avoid potential conflicts in service of realizing overarching goals.

• Excellent customer service skills

• Must been able to work independently and as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients

• Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages

• Proficient using Microsoft Excel, Word, and Power Point

QUALIFICATIONS

Education Level

Associate's degree or demonstrated progress toward a bachelor's degree from accredited college or university required.

Years of Experience

At least 3 years of supervisor experience and demonstrated effectiveness at overseeing large teams. Demonstrated knowledge about the appropriate and effective management of protected health information, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act.

Certification/Licensure

N/A

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.