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Extra Help - Program Services Specialist - Student Affairs Counseling Services

University of Illinois Chicago
United States, Illinois, Chicago
Jul 02, 2026
Extra Help - Program Services Specialist - Student Affairs Counseling Services Extra Help - Program Services Specialist - Student Affairs Counseling Services This Position is temporary and limited to 900 hours. Hiring Department: Student Affairs Counseling Services Location: Chicago, IL USA Requisition ID: 1041685 Hours per Week: 37.5 # of Positions: 1 Workplace Type: On-Site Posting Close Date: Monday, June 29, 2026 Salary: The rate of pay for this position is $25.00 per hour. About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. This position is not eligible for benefits. Position Summary The Extra Help Program Service Specialist will provide information services related to the operation of the Counseling Center in support of its responsibility to provide professional counseling and consultation services to the UIC campus. This position requires obtaining screening information from clients during intake, the ability to screen for crisis, scheduling appointments, independently resolving routine client problems. Duties & Responsibilities Help determine students' immediate needs when answering intake calls and directs/schedules for timely and appropriate level of clinical staff involvement. Obtains information from clients to identify their service needs which includes crisis. Enters non-clinical client information into Titanium. Manage various forms of communication (phone, email, and fax). Informs Clinical Director of problems related to appointment coverage, client complaints, etc. Schedules and reschedules appointments, informing clients of anticipated delays and changes in counselor. Maintain files by scanning documents into client files and ensure client files are signed off properly by counselors before they are closed. Assist in yearly retention of client files. Ensures that service and informational requests from clients, families, university staff, and outside agencies are routed to appropriate staff members to fulfill requests. Maintains inventory of forms needed for various counseling services and activities. Serves as liaison between the client and the Counseling Services and bring problems to the attention of the appropriate supervisor. P-Card Reconciler in Chrome River. Keep inventory of office supplies and order when needed. Assist in getting new hires and trainees set up in the Counseling Center. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Any one or combination totaling three (3) years (36 months) from the categories below: Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision. Preferred Qualifications Experience Strong oral and written communication skills in interacting with professional staff and trainees, people with varied social, economic, and cultural backgrounds and mental health needs. Ability to organize, prepare, and maintain records, reports, files, and correspondence. Familiarity with office management principles. Familiarity with the Center's program areas and facilities. Must be able to deal diplomatically and considerately with a variety of issues and of persons. The person also must be able to check information and data for accuracy and completeness. Knowledge Working knowledge of human nature Skills Skill in interacting with people from varied social, economic, and cultural backgrounds Abilities Ability to interview individuals to determine their physical, social, and/or possible psychological needs Ability to organize, prepare, and maintain records, reports, files, and correspondence Ability to obtain services necessary to meet participants' needs Ability to establish effective working relationships with program participants and staff The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/20184?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-49d92c68d7be2d4c9d4ebff9ee6060b9