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As a patient-centered organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity and excellence that are integral to our mission Under supervision of the Practice Supervisor/Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Hospital Assistant III assists in the delivery of care to patients in Rheumatology/Arthritis, Scleroderma & Nephrology ambulatory groups and any other medical specialties as instructed at the Parnassus, Mission Bay, and Mt. Zion campuses. Work includes a variety of personal care and clinical procedures including assuring positive care outcomes. S/he will perform assigned patient care and review of systems data collection in support of the specialty care services provided to patients within the practices. S/he will perform assigned patient care and laboratory procedures in support of the specialty care services provided to patients. S/he is required to adhere to the Telephone and House Standards as adopted by the Medical Center. Work also includes mentoring of staff to promote development of skills to the mentee. DUTIES & ESSENTIAL JOB FUNCTIONS
% of time |
Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
75 |
YES |
Clinical Functions Monitors patient flow in and out of the clinic. Supports medication reconciliation process. Performs routine clinical functions, including but not limited to vital signs, height, weight, and assessment of chief complaints. Handles phone calls and reviews messages, documenting medication requests and prepares appropriate documentation for clinicians. Assists patients in preparation for exam or procedures. Reports any problems or concerns with individual patients to the Practice Manager or attending provider. Performs clinical activities in an accurate timely manner. Documents use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for medical appointments in-person, by phone, or by video. Assists with medication review by helping patients to updated and review their medication list. Assists with abstraction of medical information. Enters data points accurately and correctly into flow charts for patient's visit. Assists patients with completion of clinical research forms. Acts as chaperone as needed for medical providers. Works as an internal float for departments as requested by supervisor/manager - covering other departments needs while supporting clinical functions. Transports patients as directed and ensures their safety. Monitors patient flow in and out of clinic. Participates in updating mandatory logs. Assists with monthly clinical surveys and audits. Work with providers/pharmacy team to appeal denials for medications/procedures by providing additional clinical information. Effectively works in an advanced Electronic Health Record environment. Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by TJC/Title 22. Completes annual competency testing. Process prior medication authorization requests for non-specialty medications, outpatient infusions, referrals, and procedures. Able to perform POCT, Glucometer testing, necessary injections, and medication administration and maintains annual competency. |
15 |
YES |
Patient Communication Answer calls and demonstrates courtesy and follow through in all telephone/MyChart communication. Maintains Medical Center Telephone Standards. Follow clinic protocols to screen, triage, and respond to patient messages via UCSF patient communication portal. Support clinicians with in-basket messages. Follow HIPAA for patient privacy and confidentiality. Assists patients with issues and complaints utilizing conflict management skills. Communicates provider delays to front office team and makes regular announcements to patients in waiting room or exam room as needed when delays are over 15-30 minutes. |
10 |
YES |
Administrative Functions Assists providers with any forms as appropriate. Schedule patients in cadence. Assist with patient discharge from practice. This includes scheduling follow up appointments, scheduling tests, and procedures while providing necessary directions. Coordinate patients check in and out in-person and via telehealth. Completes all necessary documents for rooming process. Supports practice for data input and quality improvement projects. May coordinate provider's clinic schedules and book appropriate clinic visits and outpatient procedures. Obtain and verify insurance eligibility. Helps with True North as determined by supervisor/manager. |
100% |
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(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
LIVING PRIDE STANDARDS Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft.
OTHER FUNCTIONS AND RESPONSIBILITIES
- Performs any other duties related to patient care activities as required.
Required Qualifications:
- Three years related experience
- Current American Heart Association CPR Certification
- Certification from an approved Medical Assistant program; or equivalent combination of training and experience
- Knowledge and abilities essential to the successful performance of the duties assigned to the position
- Familiarity with insurance and prior authorizations
- Experience with analyzing quality improvement data and metrics
- Past coordination of procedures
- Ability to use EMR and perform chart abstraction into EMR - specifically Epic or APeX
- Strong computer skills and use of Microsoft office
- Ability to prioritize work efficiently
- Excellent interpersonal communication skills and writing skills
- Excellent organizational and problem solving skills
- Ability to multi-task and be flexible in changing work assignments at short notice
- Familiarity with different insurances, resources available for patient medication and needs for prior authorizations
- The ability to work and orient at all UCSF Health locations
Preferred Qualifications:
License/Certification:
- Current American Heart Association CPR Certification
Required Qualifications:
- Three years related experience
- Current American Heart Association CPR Certification
- Certification from an approved Medical Assistant program; or equivalent combination of training and experience
- Knowledge and abilities essential to the successful performance of the duties assigned to the position
- Familiarity with insurance and prior authorizations
- Experience with analyzing quality improvement data and metrics
- Past coordination of procedures
- Ability to use EMR and perform chart abstraction into EMR - specifically Epic or APeX
- Strong computer skills and use of Microsoft office
- Ability to prioritize work efficiently
- Excellent interpersonal communication skills and writing skills
- Excellent organizational and problem solving skills
- Ability to multi-task and be flexible in changing work assignments at short notice
- Familiarity with different insurances, resources available for patient medication and needs for prior authorizations
- The ability to work and orient at all UCSF Health locations
Preferred Qualifications:
License/Certification:
- Current American Heart Association CPR Certification
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University of California - San Francisco
$34.50 - $43.06
Jul 02, 2026