Account Manager

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

Are you a highly motivated professional with a passion for building customer relationships and driving business growth? CAMP Aviate is looking for an Account Manager to grow and expand our customer partnerships across the aviation industry.

In this role, you will develop a deep understanding of customer business objectives, industry challenges, and operational needs while helping clients maximize the value of CAMP Aviate's solutions. You will serve as a trusted advisor to your customers, identifying opportunities to strengthen partnerships, improve operational efficiency, and drive measurable business outcomes.

Responsibilities:

Account Management and Growth:

• Execute account plans designed to grow CAMP Aviate's revenue through customer retention, expansion, cross-sell, and upsell opportunities.
• Develop and maintain trusted advisor relationships with key stakeholders within your portfolio of accounts.
• Identify opportunities to expand CAMP Aviate's footprint within existing customer organizations and support new business opportunities through referrals and advocacy.
• Drive customer adoption and value realization by aligning CAMP Aviate solutions with customer business objectives.

• Develop a comprehensive understanding of customer operations, business drivers, goals, and challenges.
• Conduct regular business reviews with customers to evaluate performance, identify opportunities, and ensure continued alignment with strategic objectives.
• Proactively identify risks to customer satisfaction, adoption, and retention, and coordinate appropriate action plans.
• Serve as the primary point of contact and advocate for customers within CAMP Aviate.

• Own renewal strategies and execution for assigned accounts, ensuring high retention rates and customer satisfaction.
• Identify expansion opportunities through additional products, services, users, locations, and business units.
• Collaborate with customers to develop success plans that support long-term partnership growth.

• Maintain accurate customer records, account plans, renewal forecasts, and opportunity tracking within CAMP Aviate's CRM platform.
• Consistently document customer interactions, strategic initiatives, risks, opportunities, and next steps.
• Develop and manage account growth plans and revenue forecasts for assigned territories and customer segments.

• Work closely with Customer Success, Product Management, Support, Marketing, Revenue Operations, and Executive Leadership teams to deliver an exceptional customer experience.
• Partner with internal stakeholders to address customer needs, resolve issues, and communicate product feedback.
• Advocate for customer priorities and communicate market insights throughout the organization.

• Serve as CAMP Aviate's eyes and ears within the aviation industry.
• Stay informed about industry trends, operational challenges, regulatory changes, and emerging technologies.
• Regularly communicate customer feedback, competitive intelligence, and market opportunities to internal teams.

You have:

• 5+ years of experience in Account Management, Customer Success, Strategic Relationship Management, or SaaS B2B sales.
• Proven track record of retaining and growing customer revenue through renewals, expansion, and strategic account planning.
• Experience managing complex enterprise or mid-market customer relationships across multiple stakeholders.
• Demonstrated success working with software, technology, or aviation-related solutions.

• Experience leveraging business tools and technologies to optimize customer engagement and account performance, including Salesforce, HubSpot, Power BI, and customer success platforms.
• Strong analytical skills with the ability to identify trends, uncover opportunities, and develop actionable account strategies.
• Experience creating forecasts, account plans, business reviews, and customer success plans.

• Exceptional interpersonal and communication skills with the ability to build executive-level relationships.
• Skilled at navigating complex customer organizations and influencing decision-makers.
• Strong consultative approach with a focus on solving business problems and delivering measurable value.

• Confident, collaborative, and customer-focused.
• Highly organized with strong attention to detail and follow-through.
• Entrepreneurial mindset with the ability to thrive in a fast-paced and evolving environment.
• Passionate about customer outcomes and continuous improvement.

• Willingness to travel up to 25%, including customer visits, industry conferences, and company events.
• Fluent in English, both written and verbal.
• Experience in aviation, aerospace, maintenance operations, or business aviation is highly desirable.

• Success in this role will be measured through:
• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewal Rate
• Expansion Revenue
• Customer Health Scores
• Product Adoption & Utilization
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Strategic Account Growth
• Executive Relationship Development
• Forecast Accuracy
• Customer Advocacy & References

Salary: $80,000 Base + Commission Structure (Depending on experience)

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.