Schedule & Serv Design Analy 1

The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.

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Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

Operations Planning & Project Management oversees the development of Metra's train schedules and service plans; reviews data related to Metra service, ridership, and fares and manages the reporting of operations data to the Metra Board, federal agencies, and other internal and external groups; and is responsible for the agency's adherence to Title VI of the Civil Rights Act and other equity standards in the provision of service

Reporting to the Manager, Service Design, the Schedule and Service Design Analyst 1, maintains databases and analyzes train operations data in support of the development and modification of train operating schedules. Design and maintain department databases and reports, and prepare scheduling files used by Metra's GPS, website, on-board announcements, and third party consumers. Generate data for use in analytical reports on ridership, on-time performance, and operating efficiencies. Assist in preparing schedule changes for special events, construction projects, and conditions that could impact on-time performance. Prepare maps, charts, tables, and photographs for inclusion in reports, response to customer inquiries, and dissemination of information to internal departments, external agencies, and customers. Participate in the Train Riding Inspection Program (TRIP) to observe employees in the performance of their duties which may include assessing train crew, ticket agents, and station services; recommend improvements, and ensure compliance with regulations and service standards. Works under both inside and outside environmental conditions under prevailing conditions of heat, cold, rain, and snow. Perform other related duties as assigned to meet the ongoing needs of the organization.

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

1. Bachelor's degree in Transportation and Urban Planning, or a related field or any combination of education and experience that equals four (4) years in transportation scheduling or planning.
2. Some knowledge of the principles and practices of transportation planning and scheduling.
3. Good analytical and organizational skills.
4. Good verbal and written communications skills.
5. Good math skills, specifically statistical analysis.
6. Proficient in using Microsoft Office suite, specifically Excel, Word, and PowerPoint.
7. Ability to analyze performance data, prepare reports, and make presentations.
8. Ability to learn and use scheduling software.
9. Ability to stand, walk, and/or sit, for extended periods of time.
10. Must possess and maintain a valid driver's license.
11. Must be able to operate a vehicle.
12. Must be willing to travel within Metra's 6-county region.
13. Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.

Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees' use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to RAC@Metrarr.com.

Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.