New

Sales Support Specialist

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan

Jun 26, 2026
Inside Sales Representative - Wheeling, IL Position Overview As part of a global network of corporate and industrial operations, our company delivers industry-leading, state-of-the-art power transmission products to customers worldwide. Known for our commitment to quality, reliability, and exceptional customer service, we are seeking a detail-oriented Inside Sales Representative to join our team at our corporate headquarters in Wheeling, IL. Key Responsibilities * Manage assigned customer accounts with a focus on increasing customer satisfaction, sales growth, and gross margin. * Handle customer inquiries, including preparing quotes, processing orders, providing follow-ups, and managing delivery updates. * Resolve customer issues, including processing credits, debits, and return authorizations. * Communicate customer requirements effectively with Operations and Engineering teams. * Monitor pricing and inventory agreements to ensure accuracy and compliance. * Support outside sales representatives to drive overall team success. * Collaborate within a team environment to resolve customer challenges efficiently. * Escalate issues to management in a timely and professional manner. * Maintain a high level of accuracy and attention to detail in all work. * Ensure thorough documentation to support decisions and maintain service continuity. Role Details * Manage a high volume of orders, typically 50-75 complex orders with multiple line items. * Work with both domestic and international clients within the Power Transmission team. * Participate in a weekly rotation between phone support and email/order management: * Phone rotation: ~70% of the day handling inbound calls (approximately 45 calls/day). * Email rotation: Manage 210-265 emails daily, including order processing and customer communication. * Enter and manage orders using QAD and Felix systems, including quoting, tracking, and inventory management. * Create and process custom orders in between customer calls. Core Responsibilities & Expectations * Demonstrate strong attention to detail due to product complexity and financial impact of errors. * Apply solid math skills (fractions, decimals) when processing orders and pricing. * Accurately verify shipping details, including addresses, routing instructions, and freight terms (collect, prepaid, third-party billing). * Conduct thorough contract reviews for orders and quotes before finalizing and confirming with customers. * Operate in a fully paperless environment. Required Skills & Qualifications Must-Have: * Minimum of 2 years of experience in manufacturing sales support or customer service * Experience handling product knowledge in a technical or manufacturing environment * Proficiency in Microsoft Office Suite * Strong experience with order entry systems Preferred: * Experience with QAD software or similar ERP systems Key Competencies * Detail-oriented and highly accurate * Strong multitasking and organizational skills * Professional communication and customer-focused mindset * Results- and task-oriented approach Attendance & Work Expectations * Standard schedule: Monday-Friday, 8:00 AM - 5:00 PM * Strict attendance policy with a point-based system (tardiness is monitored closely) * Reliability and punctuality are essential for success in this role Job Type & Location This is a Contract to Hire position based out of Wheeling, IL. Pay and BenefitsThe pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Wheeling,IL. Application DeadlineThis position is anticipated to close on Jul 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.