New

Customer Care Specialist

TEKsystems
$19.25 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Swedesboro
Jun 26, 2026
Customer Care Specialist (Hybrid) Swedesboro, NJ Hybrid Schedule (2 Days In Office / 3 Days Remote After Training) Full-Time Join the Largest U.S. Veterinary Compounding Pharmacy Are you passionate about helping people (and pets)? We're looking for compassionate, customer-focused professionals to join our Customer Care team. In this role, you'll provide exceptional service to pet owners, veterinarians, and prescribers while supporting the care of over one million animals each year. What You'll Do * Deliver outstanding customer service with kindness, empathy, patience, and professionalism * Assist customers through phone, email, SMS, chat, mailed prescriptions, and other communication channels * Navigate patient and prescriber information across multiple systems * Handle both inbound and outbound customer interactions efficiently * Work collaboratively with pharmacy, fulfillment, and customer care teams * Accurately perform data entry and administrative tasks * Maintain a positive attitude while keeping pet patients and customers at the center of every interaction Qualifications * Strong customer service and communication skills * Previous call center, customer service, healthcare, retail, or administrative experience preferred * Comfortable multitasking in a fast-paced environment * Strong computer and data entry skills * Ability to work independently and as part of a team * Willingness to obtain a New Jersey Pharmacy Technician License (training and support provided) Paid Training Program All new hires will complete 6 weeks of paid, onsite training at our Swedesboro campus. Weeks 1-3 * Monday-Friday * 8:00 AM - 4:30 PM Weeks 4-6 * Monday-Friday * Start times may vary between 9:00 AM and 10:00 AM During training, you'll: * Learn about our state-of-the-art pharmacy, laboratory, and fulfillment operations * Prepare for Pharmacy Technician licensing assessments * Receive hands-on training to become a successful Customer Care Specialist Schedule After Training * Primary shift: 11:30 AM - 8:00 PM * Hybrid work schedule: 2 days in office per week * Call center hours: * Monday-Friday: 8:00 AM - 9:00 PM * Saturday: 9:00 AM - 5:00 PM * Work 1 Saturday per month, plus 1 additional Saturday per quarter Opportunities for Growth Customer Care employees participate in regular shift bids, where schedules are awarded based on tenure and performance, providing opportunities to earn more desirable schedules over time. Why Join Us? * Hybrid work schedule after training * Paid training and Pharmacy Technician licensing support * Career growth opportunities * Collaborative team environment * Make a difference in the lives of pets and their owners every day * Work for the nation's leading veterinary compounding pharmacy serving 70,000+ veterinarians and over one million animals annually Apply today and turn your passion for customer service into a rewarding career helping pets live healthier lives! Job Type & LocationThis is a Contract to Hire position based out of Swedesboro, NJ. Pay and BenefitsThe pay range for this position is $19.25 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Swedesboro,NJ. Application DeadlineThis position is anticipated to close on Jul 7, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.