Responsibilities:
- Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
- Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
- Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
- Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
- External API knowledge used for ServiceNow integration and automation.
- Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
- Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
- Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
- Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
- Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
- Develop credible and high-integrity relationships with customers technical resources.
- Other tasks as required in support of the ServiceNow tool.
Required Skills/Experience:
- Associate's degree in related field or equivalent experience
- 6 years of experience in IT support or related field, preferability in software development or configurations
- 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow
- 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool
- 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell
- ServiceNow CSA (Certified System Administrator)
- Demonstrated understanding of ITSM processes
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Preferred Skills/Experience:
- Agile knowledge (sprints, stories, epics, etc.)
- ITIL v4 certified
- ServiceNow Developer certification
- Familiarity with SaaS and Cloud technologies
- SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS)
- Service Management or Service Dependency Mapping Tools Configuration Management
- Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools
- Sunflower Asset Management Solutions
- ITOM Visibility
- ITOM Health
- Service Mapping
- Business Applications
- Vulnerability Response
Physical and/or Mental Qualifications:
- Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
| Position Overview |
PD Num:
Recruiter use only |
| Date Created: |
4/1/2026 |
| Position Title: |
ServiceNow Developer |
| Customer/Contract: |
DHS ESS |
| Location: |
Full-time Remote |
| Program Manager: |
Stephen Shearer |
| Labor Category: |
Applications Developer II |
| Target Salary: |
80K-90K |
| Step: |
Name/s and Step Details: |
Method: |
| 1. Submit Resume to: |
Daniel Komar and Rocky Kler |
Email |
| 2. Interview 1 |
Daniel Komar and Rocky Kler |
In-Person/Virtual with Video |
| 3. Interview 2 |
|
|
| 4. Program Approval |
|
|
| 5. etc. |
|
|
*At least one In-Person or Video interview is required unless circumstances prevent those options.
Position Description:
U.S. Citizen
The ServiceNow Developer is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.
Responsibilities:
This role will include, but will not be limited to the following responsibilities:
- Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
- Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
- Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
- Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
- External API knowledge used for ServiceNow integration and automation
- Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery
- Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups
- Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
- Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations
- Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
- Develop credible and high-integrity relationships with customers technical resources.
- Other tasks as required in support of the ServiceNow tool.
Required Skills/Experience:
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
- Associate's degree in related field or equivalent experience.
- 6 years of experience in IT support or related field, preferability in software development or configurations.
- 4 years of experience hands-on developing, installing and supporting ITSM applications in a large-scale environment, preferability using ServiceNow.
- 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
- 1 year of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
- ServiceNow CSA (Certified System Administrator).
- Demonstrated understanding of ITSM processes.
Preferred Skills/Experience:
- Agile knowledge (sprints, stories, epics, etc.).
- ITIL v4 certified.
- ServiceNow Developer certification.
- Familiarity with SaaS and Cloud technologies.
- SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
- Service Management or Service Dependency Mapping Tools Configuration Management.
- Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
- Sunflower Asset Management Solutions.
- ITOM Visibility
- ITOM Health
- Service Mapping
- Business Applications
- Vulnerability Response
Physical and/or Mental Qualifications:
Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
|
Inserso
Jun 20, 2026