Client Service Manager - Water/Wastewater

Kennedy Jenks is seeking an experienced Client Service Manager in Washington to strengthen client relationships, support growth, and guide high-quality service delivery.

In this client-facing leadership role, you'll work across client strategy, business development, team leadership, and project delivery.

As a Client Service Manager, you will help grow client relationships, guide project delivery, and align teams around client and business goals.

• Drive market growth: Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
• Own project delivery: Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals while identifying follow-on work.
• Lead and align teams: Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
• Develop key relationships: Serve as a trusted advisor while leading presentations, proposals, and pursuit strategy with internal and external partners.

• Established foundation: Build on existing relationships, market traction, and KJ's strong reputation.
• Entrepreneurial opportunity: Shape strategy, pursue opportunities, introduce services, and grow client service capabilities.
• Visible impact: Influence client growth, team development, and long-term business success.

• Client and market insight: Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
• Consulting and technical judgment: Sound engineering judgment with the ability to balance client expectations, technical input, team capacity, and business priorities.
• Communication and collaboration: Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.
• Problem-solving and execution: Ability to manage priorities, address project challenges, and support financial and operational goals.
• Tools, systems, or methods: Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
• Leadership approach: Collaborative, proactive, client-focused, and comfortable leading through competing priorities.

• Education: Bachelor's and/or Master's degree in Engineering, Science, or related field; civil or environmental engineering preferred.
• Experience: 10+ years in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
• Knowledge: Project delivery, financial performance, proposal development, and water/wastewater consulting practices.
• Certifications or licenses: Professional Engineer (PE) license in Washington required.
• Travel: Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Kennedy Jenks supports work-life balance through a hybrid model with a minimum of two days per week in the office.

Salary range for this position is anticipated to be $140,000 to $200,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.

Benefits summary: Medical, dental, vision, life and disability insurance; a health savings account; a 401(k); bonus programs; tuition reimbursement; employee ownership opportunity; professional registration support; business travel assistance; competitive paid time off and holidays; an employee assistance program; and additional programs that support your wellbeing and professional growth.

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