Digital Program Management Lead

The Digital Program Management Lead operates under the Director of Digital Services and serves as a highly hands-on player-coach responsible for strengthening delivery coordination, operational rigor, resource alignment, and portfolio visibility across the Digital Services function. The position is responsible for introducing stronger IT PMO best practices, operational discipline, and standardized delivery management approaches while maintaining the agility required within a fast-moving Digital Services environment.

This individual must possess a strong technical understanding of delivering digital solutions across multiple technology platforms and be capable of balancing strategic coordination with hands-on operational execution to help mature Digital Services into a more scalable, predictable, and cohesive function. In addition, the ideal candidate is also highly collaborative, operationally minded, organized, and comfortable working in matrixed environments without direct authority.

ESSENTIAL JOB FUNCTIONS:

Program & Delivery Coordination

* Coordinate and support delivery activities across Digital Services initiatives to improve operational alignment, execution consistency, and delivery predictability.

* Support project planning, staffing coordination, delivery tracking, prioritization, and execution oversight.

* Help identify delivery risks, operational bottlenecks, staffing conflicts, and dependency issues while supporting proactive mitigation efforts.

* Improve cross-functional communication, visibility, and coordination across projects, initiatives, and teams.

Resource & Capacity Management

* Coach and mentor Digital Services staff on IT PMO best practices, delivery governance, operational discipline, documentation standards, project coordination, and sustainable delivery practices to strengthen overall organizational maturity and execution consistency.

* Maintain visibility into resource allocations, utilization, staffing needs, workload distribution, and future capacity requirements across the Digital Services portfolio.

* Support workload balancing and sustainable staffing practices to improve utilization, reduce fragmentation, and minimize burnout risks.

* Assist leadership with staffing coordination, resource planning, contractor needs, and future hiring visibility.

Digital PM Process Improvement & Governance

* Introduce and operationalize IT PMO best practices, governance approaches, and delivery management standards across the Digital Services function.

* Develop and maintain SOPs, workflows, templates, operational guidance, and reporting processes that improve consistency and operational maturity.

* Stand up intake, prioritization, reporting, governance, dependency management, and risk management practices across Digital Services initiatives.

* Establish operational rhythms and governance practices that improve accountability, transparency, and execution discipline.

Documentation, Traceability & Operational Quality

* Define and reinforce standards for project artifacts, technical documentation, implementation records, and delivery traceability across Digital Services projects.

* Conduct routine quality and compliance reviews to ensure documentation, records, and project deliverables are accurate, complete, current, and aligned with operational standards.

* Support stronger knowledge management, operational continuity, and delivery resilience through improved documentation practices and traceability standards.

Team Enablement & Operational Support

* Help strengthen Digital Services as a cohesive and collaborative function through improved coordination, communication, transparency, and operational support.

* Support leadership in improving delivery sustainability, team effectiveness, and operational visibility across the portfolio.

* Contribute operational insights, portfolio reporting, and staffing visibility that support informed leadership decision-making.

MINIMUM JOB QUALIFICATIONS:

Education: Bachelor's degree in information technology, computer science or related technology field. PMP and SCRUM Master certification required.

Experience: 10+ years of program or project management experience supporting enterprise IT, digital transformation, software development, or technology delivery initiatives including experience supporting government programs involving cross-functional coordination among government SMEs, technical teams, operational stakeholders, and leadership. 10 years of experience supporting the delivery of digital solutions across multiple technology platforms. 10+ years of experience working within Agile delivery environments and overseeing governance materials including project plans, status reports, executive briefings, meeting minutes, and risk registers etc.

Knowledge: Strong knowledge of IT PMO best practices, resource and capacity planning, operational governance, delivery management, process improvement, and execution oversight within matrixed environments.

Competencies: Strong communication, stakeholder management, analytical, and organizational skills, with proficiency in enterprise delivery and resource management tools such as Confluence, Jira, Smartsheet etc.

Location: May vary based upon assignment

Security Clearance: May vary based upon assignment

Physical Requirements:

* Extended Computer Use: Ability to sit for extended periods and operate a computer keyboard and mouse

* Vision: Must be able to see and read computer screens and printed materials

* Dexterity: Capable of using hands and fingers to operate equipment and perform tasks requiring precision

* Communication: Able to effectively communicate verbally and in writing with team members and stakeholders

* Mobility: Occasionally required to stand, walk, reach, and bend to access office equipment and attend meetings

* Lifting: Ability to lift and carry up to 25 pounds for short distances

* Sensory Abilities: Must be able to perceive and interact with the environment using hearing and speaking skills

* Work Environment: Primarily works in a typical office environment, with exposure to computer screens and moderate noise levels

PREFERRED JOB QUALIFICATIONS:

Experience: May vary based upon assignment

Knowledge: May vary based upon assignment

OTHER DUTIES AS ASSIGNED:

These requirements are not the exclusive standards for this position and will not be the sole basis for any subsequent employee evaluations. The Project Coordinator will follow any other instructions and perform any other related duties as may be required by the supervisor.

This position is subject to availability of funds and to any and all restrictions contained in the contract or contracts that provide funding for this position.

APPLICATION INFORMATION:

If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application. Please include cover letter, resume, and at least (3) professional references.

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at EEOPost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.