PGO Resource Specialist

Important Application Submission Information

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

At an Area level, the Resource Specialist, supports a diverse Operations team to achieve company objectives and is responsible for the execution of construction, maintenance and restoration activities associated with Customer Delivery and Grid Investment. This position has overall responsibility for the success of meeting project costs, (multi million dollar annual capital & maintenance spend) quality and timeliness through work planning, effective job execution, monitoring crew productivity, prerequisite management, reviewing work plans and job design, material and equipment management, coordination of site and equipment delivery with other departments (both internal and external), crew safety and quality construction audits. Manages these aspects through effective collaboration of all stakeholders working at the designated location(s), as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs. Possesses leadership skills that are effective with Craft and non-Craft employees to support construction, maintenance and restoration activities and drives operational effectiveness of their assigned location(s). Responsible for supporting the execution of the work to meet customer needs and works to resolve and mitigate customer satisfaction items for their respective work site(s). Support management of customer commitment dates and requests to increase customer satisfaction. Ensure the adherence to safe work practices, human performance, standards, work methods and procedures.

Bachelors degree and 4 years of related experience

or

Highschool diploma/GED and 6 years of related experience

• Demonstrated good computer skills - knowledge of Customer Delivery computer systems, Outlook and Microsoft Office products

• Demonstrated effective communication skills (oral and written)

• Demonstrated ability to be self-directed

• Possesses satisfactory work availability, during and after work hours

• Demonstrated effective influencing skills

• Demonstrated good interpersonal skills

• Possesses experience in multiple roles in Distribution

• Possesses strong Customer Delivery Operations experience (6 years)

• Demonstrated working knowledge of Customer Delivery Safe Work Practices

• Possesses in-depth knowledge of Customer Delivery design and quality standards

• Possesses an exceptional personal safety record

• Demonstrated effective leadership skills

• Possesses excellent Customer Delivery Operations experience (8 years)

• Demonstrated excellent knowledge of Customer Delivery design and quality standards

• Demonstrated ability to achieve team results through others

• CDL/DOT certification

• Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period.

  However, field employees are required to live within a reasonable daily commute to their assigned work location

• Valid drivers' license

Travel Requirements

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