Field Customer Service Rep

1. Receive claims from CMT, generate and release SAP claim orders to operations, follow up with production team to complete the orders being processed efficiently
2. Work with QA and engineering team to define CMT claim causes
3. Generate CMT claim to sister plants for "POH" Escalators, moving walks and defective components, follow up the CMT claims status and communicate it to internal and external customers timely
4. Collect and summarize claim information, provide it to QA and other functions to complete further analysis and track root cause of claims
5. Communicate quality issues / corrective actions to the field, monthly.
6. Works cross-functionally to assist in reduction of product and process cost through shared input from customer and field technicians
7. Ensures all necessary transactions are completed timely and accurately according to process
8. Constructively participates in Team meetings
9. Attends and participates in all required safety and job-specific training
10. Adheres to all safety rules, provides improvement suggestions, and reports or corrects safety issues immediately.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* A BA in engineering or related field highly preferred

* 3+ years in a manufacturing setting or

• Equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with basic to advanced mathematical concepts
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent MS Office Suite skill, specifically in Excel and Outlook
• Lotus Notes

Highly proficient in SAP

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.