Administrative Assistant/Receptionist

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

The Receptionist is the primary point of contact for all visitors, clients, vendors, candidates, employees, and guests at the facility. This role ensures a professional, courteous, and welcoming atmosphere, manages front-desk operations, directs calls, coordinates visitor access, and maintains common areas. The Receptionist also provides administrative and clerical support, assists with meeting logistics and office events, and follows company policies and privacy standards. Confidentiality and professionalism are essential.
The successful candidate will report directly to the Admin Services Supervisor. This is an in-office position.

Greet all visitors, clients, vendors, candidates, employees, and guests in a professional, courteous, and welcoming manner.
• Serve as the first point of contact for the Clearwater office and maintain a positive front-desk experience.
• Manage visitor check-in and check-out procedures, including visitor logs, guest badges, host notifications, and adherence to site access requirements.
• Answer, screen, and direct incoming phone calls using the company phone system; take and relay messages accurately and promptly.
• Monitor and respond to front-desk communication channels, including voicemail, shared inboxes, email, and internal messaging tools, as assigned.
• Maintain the reception area, lobby, conference rooms, and shared front-office spaces in a clean, organized, professional, and visitor-ready condition.
• Provide general administrative and clerical support to the building, department, and leadership team, including preparing documents, updating rosters, maintaining phone lists, assisting with mailings, maintaining records, and supporting special projects.
• Schedule meetings on behalf of management, reserve conference rooms, coordinate room setup, arrange catering when needed, and assist with meeting logistics, site visits, employee events, and special events.
  Receive, sort, track, and distribute incoming mail, packages, courier deliveries, and office shipments; prepare outgoing mail, packages, and shipments as necessary.
• Order, receive, organize, and maintain office supplies, breakroom supplies, and other approved administrative materials.
• Assist designated leaders with administrative tasks, including expense report preparation, document collection, scheduling support, and follow-up activities, as assigned.
• Support building operations by communicating facilities, maintenance, supply, equipment, or office-service needs to the appropriate internal or external contact.
• Monitor front-desk and building activity and promptly report suspicious activity, safety concerns, facility issues, or security concerns to the appropriate leader or department; follow site safety, emergency, security, visitor access, and evacuation procedures.
• Protect confidential employee, patient, visitor, vendor, and business information and handle sensitive information in accordance with HIPAA, company privacy policies, information-security standards, and applicable healthcare compliance requirements.
• Use standard office systems and equipment, including Microsoft Outlook, Teams, Word, Excel, PowerPoint, phone systems, printers, scanners, copiers, badge or visitor systems, and other tools required for the position.
• Maintain regular, predictable, and punctual attendance; communicate professionally, remain flexible to meet office needs, demonstrate a team-oriented approach, and perform other administrative duties, clerical tasks, and special projects as assigned.

• High school diploma or general education degree (GED) required; two to four years of receptionist, front-desk, administrative, or customer service experience preferred, or an equivalent combination of education and experience.
• Proficient with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; ability to use standard office equipment and phone systems.
• Strong reasoning, multitasking, organizational, communication, and time-management skills with the ability to prioritize work effectively.
• Maintains a professional, friendly, and welcoming manner at all times; handles confidential information with discretion and sound judgment

POSITION COMPETENCIES

• Builds & Maintains Trust: Builds trust with colleagues by consistently demonstrating honesty, reliability, and transparency in their actions and communication. Keeps confidences and aligns their behavior with the organization's values.
• Accountability & Ownership: Demonstrates personal accountability by completing assigned tasks on time and to a high standard. Accepts responsibility for their own work and learns from mistakes to improve future performance.
• Demonstrates EQ: Demonstrates self-awareness and emotional control in daily interactions. Recognizes the emotions of others and responds empathetically to build positive relationships.

CCS Medical is an Equal Opportunity Employer /Veterans/Disabled

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected, a human-led, digitally-enabled clinical solution. PropheSee-an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions- is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier-we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

• Competitive Salary
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options
• Wellness programs and mental health support