Technical Program Manager, Subscriber Management System

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital role in bringing SiriusXM's vision to life everyday.

SiriusXM

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

The Subscriber Management System (SMS) is SiriusXM's core Billing and Revenue Management (BRM) platform and system of record for customer accounts, subscription lifecycle management, pricing, taxation, payments, and revenue operations. SMS enables subscriber acquisition, OEM trial programs, recurring billing, renewals, and entitlement orchestration across SiriusXM's direct-to-consumer and partner ecosystems. As a Technical Program Manager within SMS Engineering, you will operate within a complex, revenue-critical domain where reliability, resiliency, and precision are paramount. You will partner with engineering teams responsible for customizing and evolving the BRM platform while coordinating closely with Product, Finance, Identity, Payments, Conditional Access, Supply Chain, and other integrated systems. This role requires navigating cross-team dependencies, aligning roadmap priorities across interconnected platforms, and ensuring high-quality delivery within a mission-critical system that directly impacts revenue recognition and subscriber experience.

What you'll do

* Demonstrate product knowledge, and facilitate the development of requirements in consideration of known technical capabilities, limitations, and interdependencies across entities.

* Drive execution and delivery of multiple high-profile product or software development projects from start to finish and/or managing the work of one to two midsize to large engineering teams.

* Contribute to developing a roadmap for the team and maintain it in line with the priorities defined by product.

* Assist teams in story writing, backlog maintenance, prioritization and planning. Facilitating creation and prioritization of project-level features and backlogs.

* Continuous evaluation of process and seeking for ways to improve at every iteration.

* Lead planning, refinement, and release ceremonies for the engineering team.

* Adapt to changing conditions and modify project execution plans as appropriate.

* Identify blockers and facilitate the removal of those impediments.

* Proactively highlight and resolve risks and issues and clearly communicate those risks to stakeholders.

* Inform stakeholders of day-to-day project statuses, updates, and risk.

* Cultivate relationships across engineering, product, and technical teams to drive progress forward, influence negotiations, and advocate for desired outcomes that best serve our teams.

What you'll need:

* 3+ years of experience as a Technical Program Manager, Technical Project Manager, or Scrum Master, managing cross-functional projects.

* Bachelor's Degree or equivalent relevant work experience.

* Demonstrate hands-on technical experience (development, QA, or similar) to complement strong program management and Agile leadership capabilities.

* Knowledge of software development lifecycle practices, Agile methodologies, and release management processes.

* Experienced in Project Management Methodologies, Frameworks, and tooling.

* Experience coordinating work across multiple engineering teams and managing cross-team dependencies.

* Excellent communication skills and the ability to facilitate parties working collaboratively and efficiently.

* An innate problem solver with the ability to thrive under pressure.

* Experience in risk reporting, management and mitigation.

* Experience with automation and/or AI tools such as chatGPT, Gemini, etc.

* Preferred certifications: Scrum Master Certification (such as CSM or PSM) or PMP and any other relevant certifications.

* Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $117,000 to $145,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.