New 
Customer Care Specialist
 Quadrant, Inc. | |
 United States, Virginia, Reston | |
| 1881 Campus Commons Drive (Show on map) | |
 May 13, 2026 | |
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Customer Care Specialist Reston, VA Pay: $18.00 per hour MUST: Experienced Customer Care Specialist 1+ years of customer service experience Call center experience highly preferred Data Entry experience required Proficiency with MS Office and internet savvy Excellent verbal and written communication skills. Must be organized and can multi-task. Must have the ability to work in a team-oriented environment DUTIES: Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Answer ACD calls as instructed with a goal of exceeding performance standards. Must meet the monthly call center goals as outlined in the call center goals program. Assist customers with online registration and housing requests, utilize standard scripts and maintain control of the call. Learn/Understand the registration and housing platforms to operate within them. Respond to incoming emails and live customer web chats from our registration and housing websites. Participate in training meetings with Registration and Hosing as required. Provide feedback and communicate with the supervisor/manager daily. Support Registration and Housing by giving feedback on customer inquiries. Retrieve and sort faxes Perform data entry in the platforms as necessary to avoid backlog and to maintain performance standards processing registration and housing forms as needed. Provide accurate information to callers. Perform outbound calls to follow up and resolve issues in a timely fashion Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |