Director, Patient Access Services

Patient Access Services

Lead enterprise-wide patient access operations that support
timely care access, strong revenue cycle performance, and a positive patient
experience. As the Director of Patient Access Services, you will oversee
admission, registration, pre-registration, insurance verification, financial
counseling, and financial clearance functions across inpatient, outpatient, and
emergency settings. This role provides leadership for a large, multi-site team
and manages a $10M budget while partnering with Revenue Cycle, clinical
operations, IT, Finance, Care Coordination, Managed Care, and other health
system leaders to improve access, throughput, compliance, and financial
outcomes.

In this role, you will:

* Lead enterprise patient access operations across
registration, admitting, pre-registration, insurance verification, financial
counseling, and financial clearance.

* Develop and implement strategies, policies, staffing plans, and performance
standards to improve access, clean claims, authorization accuracy, the patient
experience, and preventable balance write-offs and adjustments.

* Advance digital front-door, automation, and technology initiatives that
improve efficiency, accuracy, and operational performance.

* Monitor KPIs and translate data into actionable operational and financial
improvements for executive leadership.

* Oversee daily operations, department budget, expense review, and monthly
reporting for patient access functions.

* Ensure compliance with EMTALA, the No Surprises Act, CMS requirements, HIPAA,
payer rules, and other patient access regulations.

* Partner with audit and compliance teams to mitigate risk, address findings,
and strengthen internal controls.

* Recruit, mentor, and develop leaders and staff while fostering
accountability, innovation, and continuous improvement.

* Collaborate with clinical departments, IT, Finance, Care Coordination, FPG,
Transfer Center, and Managed Care teams to improve workflows and resolve access
barriers.

* Serve as an executive leader for patient access transformation, surge
planning, emergency preparedness, system capacity initiatives, and change
management efforts.

Salary Range:

$144,400 to $341,800 annually

Required

* Bachelor's degree in healthcare administration, business,
or a related field.

* 12 or more years of progressive experience in hospital-based patient access
or revenue cycle operations.

* 7 or more years of leadership experience overseeing hospital patient access
services, including large, multi-site teams.

* 3 or more years of experience leading projects that implement automation or
technology enhancements within patient access areas.

* Deep understanding of state and federal regulations impacting patient access
functions.

* Deep understanding of hospital billing, payer contracting, and reimbursement
methodologies.

* Strong knowledge of Epic electronic health records, ADT functionality, and
reporting.

* Extensive knowledge of delegated payment models and authorization
requirements.

* Strong financial and analytical skills to manage budgets, forecasts,
performance metrics, and operational outcomes.

* Ability to lead teams, drive performance improvement, manage change, and
communicate effectively across clinical, financial, and operational partners.

Preferred