Shared Service Associate - Tier 2

TEKsystems
$24.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Owings Mills
May 12, 2026
Tier 2 Help Desk / IT Support Specialist (Shared Services II) Location: Owings Mills, MD (100% On-site) Pay: $24-$30/hour Type: Contract (3 months) Target Start: June 1, 2026 Overview We are seeking a skilled Tier 2 Help Desk / IT Support Specialist to join a fast-paced IT environment supporting internal users across the organization. This role is ideal for someone with strong troubleshooting experience who is comfortable working independently and handling escalated technical issues. You will play a key role in ensuring minimal downtime by resolving hardware, software, and end-user technology issues quickly and effectively. Key Responsibilities * Provide Tier 2 technical support to internal employees across multiple departments * Diagnose and resolve hardware and software issues (laptops, mobile devices, peripherals) * Configure, maintain, and support end-user systems and devices * Troubleshoot issues related to Microsoft Office / M365, networking, and operating systems * Support both Windows and Mac environments * Support remote users and ensure seamless connectivity * Document and track issues using an ITSM platform (ServiceNow preferred) * Collaborate with IT team members to escalate and resolve complex issues * Maintain system performance and ensure adherence to IT best practices Required Qualifications * 2-4 years of experience in IT support / help desk (Tier 2 preferred) * Hands-on experience supporting both Windows and Mac operating systems * Strong troubleshooting skills across hardware, software, and end-user environments * Excellent customer service and communication skills * Ability to explain technical concepts to non-technical users * Experience in a fast-paced, process-driven environment Preferred Qualifications * Experience with ServiceNow or similar ITSM tools * Knowledge of Active Directory and user administration * Experience with Microsoft Intune, M365, and Windows environments * Familiarity with networking concepts and WiFi-enabled devices * Experience with Cisco video conferencing or Microsoft Teams Rooms * Technical certifications such as CompTIA A+, Network+, or ITIL * Exposure to scripting, packaging, or deployment What We're Looking For * A problem-solver who can work independently with minimal supervision * Strong multitasking ability in a high-demand environment * A customer-focused mindset with a sense of urgency * Someone who thrives in a hands-on, on-site IT support role Why This Opportunity * Opportunity to gain experience in a Tier 2 support environment * Exposure to a variety of enterprise technologies * Collaborative IT team with defined processes and strong support structure If you're an experienced IT support professional with both Mac and Windows expertise looking to make an immediate impact, this is a great opportunity. Job Type & LocationThis is a Contract position based out of Owings Mills, MD. Pay and BenefitsThe pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Owings Mills,MD. Application DeadlineThis position is anticipated to close on May 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.