Executive Director, WW Digital Platform - Global eCommerce

The Executive Director, WW Digital Platform is a senior executive responsible for the end-to-end digital and platform foundation of our Global eCommerce business.

This role integrates:

* Customer Experience (UX)

* eCommerce IT platform & architecture

* AI capabilities & digital intelligence strategy

The WW Digital Platform leader ensures that our digital infrastructure, experience design, and AI investments operate as a unified growth engine; enabling scalable revenue, operational efficiency, and differentiated customer experience. The WW Digital Platform organization ensures that our platform, customer experience, AI capabilities, and digital engine operate as a unified growth system aligned to commercial outcomes. This role brings together UX, platform, data, and automation to accelerate innovation and reduce friction across the customer journey.

This is a global business leadership role with deep digital fluency, not a pure technology operations role.

Key Responsibilities:

1. Digital Experience Leadership (UX)

*Define and own the global digital experience strategy

*Drive measurable improvements in conversion, usability, and customer satisfaction

*Ensure consistency and scalability across consumer, SMB, and B2B experiences

*Balance brand, performance, and commercial outcomes

2. eCommerce Global Platform & Technology Strategy

*Own the reliability, scalability, and modernization of the eCommerce platform

*Own the strategy and efficacy of essential capabilities, including internal search, payments, and platform product management.

*Establish architectural standards and long-term platform roadmap

*Align technology investments with commercial growth priorities

*Improve time-to-market for digital capabilities

3. AI & Digital Intelligence Strategy

*Define enterprise AI strategy for eCommerce

*Integrate personalization, automation, and data-driven decision systems

*Prevent fragmentation of AI initiatives across teams

*Ensure measurable ROI on AI investments

4. Cross-Functional Global Integration

*Partner closely with geographic eCommerce Sales General Managers on commercial priorities

*Partner with Finance on digital investment governance

*Partner with HR on digital capability and talent strategy

*Serve as executive owner of platform innovation and modernization initiatives

Success Metrics:

*Conversion rate improvement

*Platform reliability and performance metrics

*AI adoption and revenue impact

*Digital feature velocity

*Cost efficiency of platform investments

Basic Qualifications:

*Bachelor's degree in Business, Computer Science, Operations, Marketing, or a related field (Master's degree preferred)

*15+ years in digital, eCommerce, or platform leadership

*Proven executive-level ownership of digital platforms

*Experience scaling complex, global digital ecosystems

Preferred Requirements:

*Demonstrated success integrating UX, engineering, and data capabilities

*Strong track record of delivering measurable business outcomes

*Systems thinker with enterprise perspective

*Strong cross-functional influence

*Commercially fluent (understands revenue drivers)

*Balances innovation with operational discipline

*Builds global high-performing technical and digital teams

*Data-driven decision maker

*Cultural champion of We Are Lenovo leadership priorities and values

*Experience leading AI-driven transformation initiatives

*Background in modern cloud-based or composable commerce architectures

*Experience in matrixed, global organizations

Why This Role Matters

In an eCommerce organization, the platform is the storefront. The Global eCommerce WW Digital Platform lead will ensure that:

*Digital experience drives conversion and loyalty

*Technology enables growth rather than constrains it

*AI investments translate into commercial outcomes

*B2B Online becomes a scalable revenue engine

This role will provide clear ownership of digital capability, reduce cross-functional friction, and create a foundation for sustained growth.

The base salary range budgeted for this position is $200-000-$240,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/1/2026 this applies to both internal and external candidates.

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